What are the responsibilities and job description for the Learning & Development Manager - Exempt position at Genisys Credit Union?
Are you ready to revolutionize our team? We're hiring a Learning and Development Manager to join us on-site at our Auburn Hills, Michigan headquarters!
The Ultimate Impact Maker!
Tired of the same old corporate grind? Join us and become the driving force behind our frontline success! As our Learning and Development Manager, you won't just develop training—you'll sculpt careers, ignite sales passion, and champion a culture of diversity and inclusion. You are the architect of the ultimate Genisys employee experience, ensuring every team member is equipped to deliver financial greatness. This is a 100% in-office role based in Auburn Hills, Michigan.
Where You’ll Make Your Mark
Frontline Success Architect: Building the Dream Team
New Hire Supercharger: Design and maintain a cutting-edge onboarding program that turns new hires into heroes.
Quality Control Guru: Lead and inspire the training department team, ensuring every session delivers world-class learning.
Adaptable Educator: Provide a diverse menu of training options—because one size never fits all!
Feedback Fanatic: Analyze training surveys to spot trends, lean into improvements, and adjust on the fly.
System Sorcerer: Master our training software to keep every learner on track and organized.
Sales & Service Igniter: Firing Up Financial Growth
Sales Trainer Extraordinaire: Create dynamic sales programs that give our staff the tools to help members achieve their dreams.
Needs Investigator: Partner with Branch and Regional Leaders to diagnose gaps and provide targeted, high-impact training.
Effectiveness Scientist: Measure the impact of training, prove its value, and tweak for maximum ROI.
Leadership Development Catalyst: Shaping Future Icons
New Manager Mentor: Partner with Regional Managers to map out personalized, winning training plans.
Progress Pacesetter: Maintain a pulse on new managers to gauge their learning and offer ongoing support.
Trainee Tamer: Collaborate with leadership to create strategic development paths for our Management Trainees.
Service Experience Guardian: The Genisys Revolution
GSR Steward: Maintain and evolve our signature Genisys Service Revolution (GSR) training.
Yearly Refresher: Deliver annual training that keeps our service standards sky-high and consistent.
DE&I Advocate: Fostering Inclusivity
Culture Curator: Design, implement, and lead DE&I initiatives that make our organization a place where everyone belongs.
Resource Hub Builder: Curate our DE&I Google Site with monthly observances, educational resources, and fresh perspectives.
All-Around Team Player
Policy Pro: Assist the Branch Operations Manager in making policies clear, accessible, and easy to follow.
Community Crusader: Roll up your sleeves for community involvement—because we believe in giving back!
What You Bring to the Table!
LOCATION: The Heart of the Action This position is 100% in-office at our Auburn Hills, MI headquarters. Please note: Remote or hybrid options are not available for this role—we need your energy on-site!
EDUCATION/CERTIFICATION: The Foundation
A Bachelor's Degree in a related field and/or equivalent experience is preferred.
Must be able to become and remain 100% bonded.
EXPERIENCE REQUIRED: Your Track Record
3 to 5 years of related experience in a financial institution.
2 years of supervisory experience (leading others to greatness!).
Proven Sales Experience: This is a must! You know how to close the deal and teach others to do the same.
REQUIRED KNOWLEDGE: The Insider Edge
Deep "insider" knowledge of Credit Union products, services, and field of membership.
BSA SPECIFIC SUPERPOWER: The Compliance Guardian
You are fully versed in BSA, CIP, CTR reporting, and OFAC requirements. You keep us safe, sound, and spectacular.
SKILLS/ABILITIES: Your Secret Weapons
Off-the-charts Interpersonal Skills: You can connect with anyone, anywhere.
Superbly Organized: You juggle multiple projects without dropping a single ball.
Laser-Focused: An eye for detail that ensures nothing slips through the cracks.
EOE M/V/Disability/Veteran