What are the responsibilities and job description for the Customer Service Representative position at GENERAL PROPELLER CO., INC.?
General Propeller is an established marine propeller and boating solutions business in Bradenton, Florida. Boat owners, captains, marinas and repair shops rely on us. We’re looking for a Customer Service Representative who loves helping people, enjoys solving problems, and takes pride in getting every customer the right product the first time. Along the way, you’ll spot opportunities to recommend upgrades and complementary products that make a real difference for the customer. No marine background? We’ll teach you the products. What we’re looking for is someone curious and eager to learn.
What You’ll Do
- Deliver responsive customer service from initial inquiry through purchase and follow up
- Understand customer needs and recommend suitable products, upgrades and complementary solutions
- Coordinate quotes and orders, maintaining accuracy and clear communication throughout
- Resolve customer concerns and collaborate with the team on technical inquiries
- Build lasting relationships that encourage repeat business and support sales goals
What We’re Looking For
- Customer service experience with confidence recommending solutions and identifying sales opportunities
- Strong communication, listening and note taking skills
- An organized, detail oriented approach with reliable follow through
- Comfort using computer systems and learning technical product information
- Mechanical curiosity and a willingness to learn in a busy, collaborative environment
- Availability to work full time onsite in Bradenton, Monday through Friday
- Willingness to travel occasionally for customer visits, events and training, including in Louisiana
Experience That Would Be a Plus
- Familiarity with technical products or industries such as marine, automotive, industrial equipment or aviation
- Experience with quoting, order processing or inventory systems
- Experience recommending upgrades or complementary products based on customer needs
- Experience researching product specifications or helping customers identify compatible parts
Why Join General Propeller?
- Earn a base salary plus commission
- Develop your product knowledge through practical training and support from experienced colleagues
- Build relationships with an established customer base and incoming inquiries
If you love helping customers, solving problems and learning something new, we’d love to hear from you.