What are the responsibilities and job description for the Customer Service Representative position at Poseidon Marine?
Job Summary
Poseidon Marine is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will be responsible for assisting customers with inquiries, resolving issues, processing orders, and ensuring a positive customer experience. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a commitment to delivering outstanding service.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, or in person.
- Provide accurate information about products, services, policies, and procedures. Resolve customer complaints and concerns in a timely and professional manner. Process orders, returns, exchanges, and account updates.
- Maintain detailed records of customer interactions and transactions.
- Escalate complex issues to the appropriate department when necessary.
- Follow up with customers to ensure issues are fully resolved.
- Meet individual and team performance goals for customer satisfaction and response times.
- Collaborate with other departments to improve customer experience.
Qualifications
- High school diploma or equivalent; additional education is a plus.
- Previous customer service experience preferred.
- Strong verbal and written communication skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency with computers and customer service software.
- Ability to multitask and work in a fast-paced environment.
- Positive attitude, professionalism, and strong interpersonal skills.
Skills
- Customer relationship management
- Active listening
- Time management
- Attention to detail
- Teamwork and collaboration
- Adaptability and flexibility
Benefits
- Competitive salary Paid time off 401K
Pay: $45,000.00 per year
Benefits:
- 401(k)
- Paid time off
Work Location: In person
Salary : $45,000