Field Service Technician

Job Overview

Job Summary:
The Service Field Engineer position is responsible for the support of our customers and field service repairs. The Technician owns tasks assigned in company ERP system, manages them through closure and customer satisfaction.

Essential Duties and Responsibilities:

• Repair, install, maintain, and calibrate, various types of copiers or printers, medical printing equipment, and instrumentation at the customer location.
• Perform preventive maintenance and electrical safety testing of equipment, devices, and systems.
• Diagnoses and correct system and equipment malfunctions.
• Provide technical assistance and instruction to personnel regarding equipment operation and maintenance.
• Review outcome of preventive maintenance actions and make recommendations to department staff concerning improvements.
• Maintain parts inventory to cover field service needs.
• Must provide accurate service and expense records routinely in ERP.
• Any other duties assigned by management.

Education & Experience:

• Associate’s degree in electronics, or equivalent work experience.
• Minimum of 3 years’ experience in the copier or thermal printer field. (Preferred)
• Perform new hardware and software deployments (installation, configuration and administration) (Preferred)
• Thermal Printer Background (Preferred)
• Copier Service Background (Preferred)

Required Skills and Behaviors:

• Strong mechanical or service experience is a plus
• Strong judgment and critical thinking – identify and evaluates issues at hand
• Strong communication skills, both verbal and written
• Flexibility to adjust to daily needs
• Must be a team player, open to working closely with others
• Excellent interpersonal skills and the ability to work effectively with diverse groups and at all levels of the organization
• Strong computer skills in Microsoft Office. (Outlook, Word and Excel)
• Highly developed sense of integrity and commitment to customer satisfaction.
• Strong decision making and analytical abilities.
• Ability to lift 75 lbs.
• Valid driver’s license and a clean driving record

Work Availability:

• Ability to travel overnight as needed/ Up to 30% overnight travel outside of territory required.
• The territory encompasses medical printers within a four-hour travel radius of Philadelphia, as well as thermal and office printers across the greater Philadelphia metropolitan area.
• Must maintain regular and acceptable attendance at such a level as is determined by management.
• Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet their business needs.

Position Type and Hours of Work:

• This is a full-time position. Typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GENERAL DATA COMPANY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $25