Field Service Engineer

Job Summary

We are seeking a dynamic and highly skilled Field Service Engineer to join our team and drive excellence in maintaining and repairing industrial equipment across manufacturing facilities. This role offers the opportunity to work hands-on with complex machinery, troubleshoot technical issues, and deliver exceptional customer service. The Technician owns tasks assigned in company ERP system, manages them through closure and customer satisfaction.

Essential Duties and Responsibilities: include the following. Other duties may be assigned:

1. Repair, install, maintain, and calibrate, various types of copiers or printers, medical printing equipment, and instrumentation at the customer location.

2. Perform preventive maintenance and electrical safety testing of equipment, devices, and systems.

3. Diagnoses and correct system and equipment malfunctions.

4. Provide technical assistance and instruction to personnel regarding equipment operation and maintenance.

5. Review outcome of preventive maintenance actions and make recommendations to department staff concerning improvements.

6. Maintains parts inventory to cover field service needs.

7. Must maintain accurate service and expense records routinely in ERP.

8. And any other duties assigned by management.

Education and Experience:

· Associate’s degree in electronics, or equivalent work experience. (Preferred)

· Minimum of 3 years’ experience in the copier or thermal printer field. (Preferred)

· Perform new hardware and software deployments (installation, configuration and administration) (Preferred)

· Thermal Printer Background (Preferred)

· Copier Service Background (Preferred)

Required Skills and Behaviors:

· Strong mechanical or service experience is a plus

· Strong judgment and critical thinking – identify and evaluates issues at hand

· Strong communication skills, both verbal and written

· Flexibility to adjust to daily needs

· Must be a team player, open to working closely with others

· Excellent interpersonal skills and the ability to work effectively with diverse groups and all levels of the organization

· Strong computer skills in Microsoft Office. (Outlook, Word and Excel)

· Highly developed sense of integrity and commitment to customer satisfaction.

· Strong decision making and analytical abilities.

· Ability to lift 75 lbs.

· Valid driver’s license and a clean driving record

Work Availability:

· Ability to travel overnight as needed/ Up to 30% overnight travel outside of territory required.

· The territory covers Up to four hours from the Pittsburgh area for medical printers and greater Pittsburgh region for Thermal Printers and Office Printers.

· Must maintain regular and acceptable attendance at such a level as is determined by management.

· Must be available and willing to work such weekends and holidays as the employer determines are necessary or desirable to meet its business needs.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers to handle or feel; and talk or hear; climb stairs and/or ladders. The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25-50 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

GENERAL DATA COMPANY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunities apply to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

GENERAL DATA COMPANY expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is not tolerated.

Pay: From $52,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: On the road

Salary : $52,000