Banquet Manager

Position Summary:

The Banquet Manager oversees all operational aspects of the banquet department, ensuring flawless execution of events, seamless communication with Sales, and consistent delivery of exceptional guest experiences. This role requires a hands-on leader who can develop strong teams, streamline processes, and elevate the hotel’s reputation as a premier event venue.

Key Responsibilities:

Department Leadership & Operations

• Fully accountable for the day-to-day operations of the banquet department, including event execution, staffing, service standards, and guest satisfaction.
• Maintain high levels of service, atmosphere, and professionalism to position the department as a leader within the hotel for both local and destination markets.
• Collaborate with the Restaurant team to coordinate staffing, scheduling, and event coverage.

Communication & Coordination

• Serve as the primary liaison between the Sales team and the Banquet department to ensure accurate event details, timely updates, and smooth handoffs.
• Participate in planning unique or high-impact events with Sales to differentiate the hotel from competing venues.

Staff Scheduling & Management

• Oversee scheduling for banquet servers, bartenders, and captains to ensure proper coverage and labor efficiency.
• Work with Restaurant leadership to align staffing needs across departments.
• Ensure proper coverage when BQ manager is not on property.

Training & Development

• Develop banquet captains to consistently deliver the expected standards for all events.
• Train captains to independently run events, reducing the need for manager presence at every function.
• Train captains to complete weekly administrative and paperwork tasks.
• Develop the Set-Up Supervisor to take full accountability for supervising the set-up crew, ensuring timely, accurate, and complete room preparation.

Quality & Service Excellence

• Continuously evaluate service delivery, guest feedback, and event outcomes to identify opportunities for improvement.
• Implement best practices that enhance efficiency, elevate guest satisfaction, and strengthen the hotel’s competitive advantage.

Please email your resume to megan.black@geckohospitality.com