Business Process Analyst

Business Process Analyst

Richardson, TX – Onsite 5 days per week. Potentially up to 30% travel across the US

6-month contract-to-hire

Up to $40/hr W2, depending on experience

Position Summary

The Business Process Analyst is responsible for capturing, documenting, and improving operational processes. This role focuses on understanding how work actually gets done, identifying opportunities for clarity and consistency, and translating that into actionable process documentation and improvement plans. The ideal candidate is highly curious, asks thoughtful questions, and avoids assumptions—taking the time to fully understand workflows before recommending changes.

Key Responsibilities

• Support end-to-end systems conversions across 50 branch locations
• Conduct business process analysis, needs assessments, and documentation across diverse operating models
• Ask probing questions to understand the “why” behind workflows, decisions, and variations in process execution
• Create clear, concise process documentation including workflows, SOPs, and step-by-step guides
• Develop actionable improvement plans based on findings, with a focus on clarity, efficiency, and consistency
• Communicate process changes and recommendations in a straightforward, easy-to-understand manner
• Work independently to gather information, validate findings, and move initiatives forward
• Adapt quickly to changing priorities, environments, and stakeholder needs
• Partner with employees at all levels, building trust and encouraging open communication
• Support implementation of process changes and ensure documentation stays current

Qualifications

• Bachelor’s degree or equivalent work experience
• 2-5 years of experience in process documentation, operations, or workflow improvement
• Strong ability to capture and translate real-world processes into structured documentation
• Excellent written and verbal communication skills, with an emphasis on clarity and brevity
• Proven ability to work independently and manage multiple priorities
• Experience working with Microsoft Suite
• Exposure to property management, HOA environments, or accounting systems
• Experience supporting system migrations, acquisitions, or transformation initiatives

Core Competencies

• Curiosity & Critical Thinking: Actively seeks to understand root causes and asks “why” before drawing conclusions
• Process Capture & Documentation: Skilled at breaking down complex workflows into clear, usable formats
• Communication: Delivers information in a concise, structured, and accessible way
• Adaptability: Comfortable working in changing environments with evolving priorities
• Interpersonal Flexibility: Able to work effectively with diverse teams, personalities, and work styles
• Ownership & Initiative: Self-directed and proactive in gathering information and driving progress

Preferred Traits

• Naturally inquisitive and detail-oriented
• Avoids assumptions; validates information before documenting
• Comfortable navigating ambiguity
• Open to feedback and continuous improvement
• Able to balance structure with flexibility in dynamic environments