Network Operations Center Technician

Role Summary
This position involves providing 24/7 network operations support as part of a dedicated Network Operations Center team. It requires monitoring a complex enterprise environment comprising thousands of network devices, servers, and business applications. The role supports both production and non-production systems, ensuring optimal performance, security, and stability through proactive troubleshooting, monitoring, and incident management.

Responsibilities

• Monitor and manage network and system performance across a large enterprise environment using tools such as SolarWinds.
• Respond promptly to support requests, troubleshoot issues, and escalate incidents as needed to ensure minimal downtime.
• Maintain ongoing communication with internal teams and external customers to coordinate problem resolution within defined Service Level Agreements (SLAs).
• Perform routine system checks and investigations of network, hardware, and software issues, including application and infrastructure performance.
• Keep detailed records of incidents and resolution steps using ServiceNow or similar ticketing systems.
• Collaborate with team members to ensure shift coverage and seamless handoffs between shifts.
• Assist in implementing network security measures and support compliance with security policies.
• Follow established operational procedures and contribute to continuous improvement initiatives.
• Maintain awareness of network and technology trends to improve operational efficiency.
• Document network configurations, procedures, and troubleshooting steps for future reference.

Qualifications

• 1-3 years of experience working in a Network Operations Center or similar environment.
• Strong Cisco networking skills, with knowledge of network protocols, connectivity, and security.
• Experience with network monitoring tools such as SolarWinds.
• Familiarity with ticketing systems such as ServiceNow or equivalent.
• Ability to prioritize and manage multiple tasks simultaneously under pressure.
• Excellent troubleshooting and problem-solving skills.
• This position requires eligibility for a U.S. Government security clearance. In accordance with federal law, U.S. citizenship is required.
• Availability to work a night shift from 8 pm to 6 am, Wednesday through Saturday.
• Effective communication skills and strong team collaboration abilities.

Publishing Pay Range: $30.00 - $35.00 hourly

This position is based in office and requires employee to work on-site.

About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.

Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.

GDH Benefits

GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.

GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.

Please visit our notice of collection for California applicants.