What are the responsibilities and job description for the L3 DC Tech position at Gdh Consulting, Inc.?
Role Summary
This role involves supporting enterprise data center infrastructure through installation, configuration, troubleshooting, and decommissioning of critical hardware components. The position requires technical expertise in server, storage, and network hardware, with responsibilities extending to large-scale deployment projects, hardware maintenance, and infrastructure diagnostics. It is suited for professionals with substantial experience in data center operations and a focus on maintaining optimal system performance and security.
Responsibilities
This position is based in office and requires employee to work on-site.
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit our notice of collection for California applicants.
This role involves supporting enterprise data center infrastructure through installation, configuration, troubleshooting, and decommissioning of critical hardware components. The position requires technical expertise in server, storage, and network hardware, with responsibilities extending to large-scale deployment projects, hardware maintenance, and infrastructure diagnostics. It is suited for professionals with substantial experience in data center operations and a focus on maintaining optimal system performance and security.
Responsibilities
- Install, configure, and troubleshoot enterprise-level server, storage, and networking hardware.
- Perform advanced rack and stack activities, including rail installation, structured cabling, and hardware integration.
- Diagnose and resolve hardware failures in servers, GPUs, storage systems, and networking equipment.
- Execute firmware updates, BIOS configurations, hardware replacements, and system validation procedures.
- Support hardware deployment projects such as refreshes, migrations, and expansions across data center facilities.
- Monitor data center environment health, equipment status, and environmental conditions utilizing DCIM and monitoring tools.
- Follow operational procedures, change management protocols, and maintain accurate documentation of activities.
- Collaborate with cross-functional teams, including engineering, operations, and vendor support, to resolve complex technical issues.
- Mentor and provide technical guidance to L1 and L2 technicians, fostering knowledge sharing and skills development.
- Participate in on-call rotations and support maintenance windows outside of standard business hours as needed.
- 5 years of experience supporting enterprise or hyperscale data center environments.
- In-depth knowledge of x86 server architecture, GPU systems, enterprise storage platforms, and networking equipment.
- Proven experience with rack and stack deployments, structured cabling (copper and fiber), and hardware diagnostics.
- Familiarity with Power Distribution Units (PDUs), remote management tools (iLO, iDRAC, IPMI, Redfish), and Linux OS troubleshooting.
- Ability to read rack elevations, network diagrams, and technical documentation effectively.
- Experience using ITSM tools such as ServiceNow, Jira, or similar platforms.
- Strong analytical and troubleshooting skills, with excellent organizational and communication abilities.
- Availability to support on-site operations and participate in scheduled maintenance activities.
This position is based in office and requires employee to work on-site.
About GDH:
At GDH, we believe in the power of people and the importance of caring. Our culture statement, "We care about people," isn't just a tagline - it's the core of everything we do. GDH is a premier staffing and talent solutions company dedicated to helping businesses find the best talent and assisting job seekers in finding their dream jobs.
Who We Are:
GDH, founded in 2001, has grown into a leader in providing staffing solutions across various industries. We specialize in IT across several sectors, connecting top talent with leading enterprises. As a Best of Staffing firm recognized for excellence in client, employee, talent, and women's services, we pride ourselves on our commitment to quality and service.
GDH Benefits
GDH offers a range of employee benefits that are designed to promote well-being and help maintain a healthy work-life balance. These comprehensive benefits cover various aspects of an employee's life and aim to enhance their overall experience with the company. Our health benefits include three medical insurance options with access to KISx Card, Zero Card, and HealthJoy concierge services. Other plan offerings include dental, vision, life, disability, supplemental insurance, and pet insurance plans. Enjoy additional perks like holiday pay, 401(k) plan, direct deposit, an employee referral program, work-life balance benefits, a Wellbeats membership, a discounted gym membership program, and more! For more detailed information on benefits, please go to GDH's website under the tab for candidates.
GDH provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, ancestry, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable federal, state, and local laws. Applicants with disabilities who require an accommodation or assistance in applying and/or for interviewing, please contact our HR Department.
Please visit our notice of collection for California applicants.
Salary : $42 - $45