What are the responsibilities and job description for the Inside Sales Representative position at GC AMERICA and Careers?
What You’ll Do:
- Drive outbound calling, prospect new and existing customers, re-engage existing accounts, and revitalize dormant accounts to close new business
- Learn and passionately sell GC America’s portfolio of dental consumable products to dentists and dental teams, including office managers and dental hygienists
- Build meaningful, long-term customer relationships that provide value and drive loyalty
- Consistently meet and exceed monthly, quarterly, and annual sales targets and KPIs
- Actively use our Salesforce CRM, track all activities, manage pipeline, and leverage data to drive results
- Collaborate with field sales reps to support territory execution, maximize coverage, and ensure alignment between field and inside sales teams
- Work with Marketing on campaigns and lead conversions
- Contribute to a positive, energetic, competitive team environment
- Join our annual National Sales Meeting for an exciting off-site educational and celebratory experience as we recognize top performers and plan for the future!
Performance & KPI Highlights:
- Conduct 40–50 outbound calls daily to drive pipeline and sales opportunities
- Maintain a consistent volume of quality conversations with dental practices
- Book 10–15 qualified meetings/demos per week
- Monitor conversion metrics: Call-to-Connect, Lead-to-Opportunity, Opportunity-to-Deal
- Achieve monthly/quarterly/annual sales targets and manage pipeline velocity
- 100% compliance with CRM usage, all calls, meetings, and updates logged in Salesforce daily
MINIMUM QUALIFICATIONS:
Education High school diploma or equivalent required
Experience and/or Training Minimum of 6 months to 2 years of experience in inside sales, telesales, customer service, or a related role.
Technology/EquipmentBasic proficiency with Microsoft Office (Outlook, Excel, Word, Teams), Familiarity with CRM systems
PREFERRED QUALIFICATIONS:
Education Associate’s or Bachelor’s degree in Business, Marketing, Communications, or a related field.
Experience and/or Training 2 years of inside sales experience, ideally in a B2B or healthcare-related environment. Experience managing a sales pipeline, qualifying leads, and converting prospects to customers.
Technology/EquipmentProficiency with Microsoft Office Suite (Outlook, Excel, Word, Teams) Familiarity with CRM software (e.g., Salesforce, HubSpot, or similar) preferred. Experience conducting virtual meetings or product demos via video conferencing platforms (e.g., Microsoft Teams, Zoom).