What are the responsibilities and job description for the Production Support (Java) position at GBIT (Global Bridge InfoTech Inc)?
Role – Production Support (Java)
Location: Richardson, TX - Onsite
Key Responsibilities
- Provide production support for Java-based backend applications, ensuring system stability and high availability.
- Troubleshoot and resolve Sev1/Sev2 production incidents within defined SLAs.
- Analyze application logs and system behavior using tools like Splunk and Datadog to identify root causes quickly.
- Debug backend issues related to APIs, microservices, and integration flows built in Java.
- Perform SQL-based data validation and investigation to identify data inconsistencies and production issues.
- Monitor application health and performance across production environments and proactively detect anomalies.
- Work on Linux servers for log analysis, service checks, and basic operational troubleshooting.
- Support and troubleshoot Kafka-based messaging systems, including message flow, lag, and processing issues.
- Participate in API testing and validation to ensure correct service behavior during incidents and releases.
- Support cloud-based environments and CI/CD pipelines, including deployment verification and post-release checks.
- Conduct root cause analysis (RCA) and document findings with preventive actions to avoid recurring issues.
- Collaborate with development, DevOps, and QA teams to implement permanent fixes and system improvements.
- Focus on reducing downtime through fast issue identification, incident triage, and proactive monitoring.
- Identify recurring production issues and contribute to long-term stability improvements and automation opportunities.