What are the responsibilities and job description for the Production Support position at Akkodis?
Akkodis is seeking a Production Support for a Contract with a client in Malvern, PA/Dallas, TX. The ideal candidate will provide 24/7 support, incident management, and operational stability for critical enterprise security applications.
Rate Range: $47/Hour to $49/Hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Production Support Job Responsibilities include:
Required Qualifications:
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@
Pay Details: $47.00 to $49.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Rate Range: $47/Hour to $49/Hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Production Support Job Responsibilities include:
- Provide 24/7 production support for critical security applications, ensuring high availability, stability, and adherence to SLA requirements.
- Monitor application health and performance using observability and monitoring tools, proactively identifying and resolving incidents.
- Participate in major incident (MI) calls as L1.5/L2 support, driving troubleshooting efforts and coordinating timely issue resolution.
- Perform root cause analysis (RCA), implement preventive measures, and contribute to continuous service reliability improvements.
- Support and troubleshoot security platforms such as IAM, SSO, authentication systems, and monitoring tools including Splunk and Grafana.
- Maintain runbooks, knowledge base articles, and incident documentation while collaborating with cross-functional teams to resolve complex production issues and ensure compliance with security and audit standards.
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, Engineering, Cybersecurity, or a related technical field.
- 6-8 years of experience in Application Production Support, Site Reliability Engineering (SRE), Infrastructure Operations, or Security Application Support.
- Strong experience in 24/7 production support, incident management, major incident (MI) handling, root cause analysis (RCA), and monitoring tools such as Splunk, Grafana, or similar observability platforms.
- Hands-on experience supporting enterprise security solutions including IAM, SSO, Authentication, and Access Management platforms, with a strong understanding of security compliance, audit controls, and operational support best practices.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@
Pay Details: $47.00 to $49.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Salary : $47 - $49