What are the responsibilities and job description for the Service Advisor (2nd Shift) position at Gateway Industrial Power, Inc.?
Service Advisor
**2nd Shift**
As a well know Carrier Refrigeration, Volvo, and Hino dealership, we have 15 locations throughout Illinois, Missouri, Wisconsin, and Tennessee. Come join our hard working, long-standing, and highly reviewed branch in Justice, IL!
We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you!
Job Duties:
- Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders
- Act as a liaison between the customer and technicians to ensure all parties know the status of repairs
- Verify warranty and service contracts as needed
- Provide accurate repair orders and estimates to customers to maintain profit margins
- Maintain service records for customers
- Prepare billing invoices for customers
- Other duties as assigned
Desired Competencies:
- Knowledge and experience with mechanics or a related field
- Excellent communication skills
- Organized and detail oriented
- Proficient with computers
- Team Player
- Self- Aware: ability to handle stress under pressure
- Excellent customer service
- Flexibility to meet changing demands
Qualifications:
- High school diploma or equivalent
- Valid CDL driver's license with clean driving record (preferred)
- 2 years' experience as a Service Advisor or similar position
Benefits:
- Quarterly Bonuses
- Health, Dental and Vision Insurance
- 401K with company matching
- Company paid Short-term & Long-Term Disability Insurance
- Annual Boot & Tool Allowance
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.