Ancillary Services Coordinator

JOB TITLE: Ancillary Services Coordinator

FLSA STATUS: Non-Exempt

JOB SUMMARY: 

The Ancillary Services Coordinator is responsible for coordinating ancillary services for all the GastroMed practices this includes scheduling, confirming, and obtaining referral authorizations.

QUALIFICATIONS/EDUCATION:

• High School Diploma or equivalent required.
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English.
• 2-3 years of related referral experience in a medical setting preferred.
• Strong people skills.
• Data entry skills.
• Attention to detail.
• Strong organizational and communication skills and ability to multi-task effectively.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

CERTIFICATIONS/LICENSES:

• N/A

ABILITIES/SKILLS:

• Basic computer skills to be able to recognize and understand our EMR System.
• Excellent communication, Customer Service, and telephone skills.
• Strong organizational skills and ability to multi-task effectively.
• Must be able to work independently with minimal supervision in a fast-paced environment.
• Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.
• Must be dependable and conduct him/herself in a professional manner.
• Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.
• Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Schedules and reschedules patients’ appointments for ancillary services.
• Confirms patient’s appointments and sends text messages prior to the visit.
• Ensure that every patient’s insurance is active.
• Process patient Co-pays.
• Patient’s insurance must be verified prior to the office visit.
• Obtains any clearance that may be required prior to the appointment.
• Verify insurance and process referral to obtain authorization at least one week prior to the appointment date.
• Verify the insurance billing address and that the correct insurance is chosen in the patient’s chart.
• Reviews prep instructions with the patient one week prior to the appointment date and addresses any questions or concerns that they may have.
• Responsible for checking the patient in upon arrival.
• Assist patients upon check out and schedule follow-up appointments as needed.
• Prepare the patient’s charts prior to the office visit to ensure that all studies, procedure reports, labs, diagnostic imaging, etc. have been received and uploaded to the patient’s chart.
• Responsible for patient flow
• Scan superbills or any patient documents to the patient’s chart.
• Assist patients with inquiries or concerns and ensure patients’ expectations are met.
• Follows up on patient callbacks before the end of the day.
• Completes tasks or actions assigned to him/her in a timely manner.
• Responsible for rescheduling patients that cancel or do not show up for their appointment.
• Ensure that there is an adequate number of patients scheduled daily.
• Answering incoming calls in a professional, courteous, and timely manner.
• Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.
• Perform any other duties as assigned.

We offer a competitive salary along with a comprehensive benefits package, including 100% employer-paid health insurance. We also offer Dental, Vision, Life, Gap Insurance, and a 401(k) plan.