Ancillary Services Coordinator

JOB TITLE:            Ancillary Services Coordinator  

REPORTS TO:     Practice Manager   

FLSA STATUS:    Non-Exempt        

JOB SUMMARY:

The Ancillary Services Coordinator is responsible for coordinating ancillary services for all the GastroMed practices this includes scheduling, confirming, and obtaining referral authorizations. 

QUALIFICATIONS/EDUCATION:

·         High School Diploma or equivalent required.

·         Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

·         2-3 years of related referral experience in a medical setting preferred.

·         Strong people skills.

·         Data entry skills.

·         Attention to detail.

·         Strong organizational and communication skills and ability to multi-task effectively.

·         Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

CERTIFICATIONS/LICENSES:

·         N/A

ABILITIES/SKILLS:

·         Basic computer skills to be able to recognize and understand our EMR System.

·         Excellent communication, Customer Service, and telephone skills.

·         Strong organizational skills and ability to multi-task effectively.

·         Must be able to work independently with minimal supervision in a fast-paced environment.

·         Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.

·         Must be dependable and conduct him/herself in a professional manner.

·         Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.

·         Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

·         Schedules and reschedules patients’ appointments for ancillary services.  

·         Confirms patient’s appointments and sends text messages prior to the visit.

·         Ensure that every patient’s insurance is active.

·         Process patient Co-pays.

·         Patient’s insurance must be verified prior to the office visit.

·         Obtains any clearance that may be required prior to the appointment.   

·         Verify insurance and process referral to obtain authorization at least one week prior to the appointment date.

·         Verify the insurance billing address and that the correct insurance is chosen in the patient’s chart.

·         Reviews prep instructions with the patient one week prior to the appointment date and addresses any questions or concerns that they may have.

·         Responsible for checking the patient in upon arrival.

·         Assist patients upon check out and schedule follow-up appointments as needed.

·         Prepare the patient’s charts prior to the office visit to ensure that all studies, procedures reports, labs, diagnostic imaging, etc. have been received and uploaded to the patient’s chart.? 

·         Responsible for patient flow

·         Scan superbills or any patient documents to the patient’s chart.

·         Assist patients with inquiries or concerns and ensure patients’ expectations are met.

·         Follows up on patient callbacks before the end of the day.

·         Completes tasks or actions assigned to him/her in a timely manner.

·         Responsible for rescheduling patients that cancel or do not show up for their appointment.

·         Ensure that there is an adequate number of patients scheduled daily.

·         Answering incoming calls in a professional, courteous and timely manner.

·         Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.

·         Perform any other duties as assigned.

We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.