Senior Project Manager, Operations

Company Description

For three decades, GCG, has been the recognized leader in providing legal administrative services for class action, mass tort and bankruptcy cases. In fact, we are the first claims administrator to have earned SOC 2, Type 1 certification.

The breadth and depth of our experience,  responsiveness, global resources and state-of-the-art technology have made us the recognized leader in our field and the partner of choice for leading law firms, corporate legal departments, government agencies, and other legal professionals requiring our unique administrative support.

With more attorneys than any other firm in our business, and a staff of more than 1,000 that includes a team of software engineers, call center professionals, in-house legal advertising specialists and graphic artists with extensive website design experience, resources are unparalleled in the industry. We have offices coast-to-coast and are ready at a moment's notice to provide cost-effective administration services tailored to the needs of each case, regardless of its size or complexity.

Job Description

SUMMARY

Manage all aspects of an Asbestos Claims Trust with responsibility for timely completion of asbestos claims processing and distribution from inception through completion. Liaise with the Trust, interested parties and claimants; manage the workload balance between team members with responsibility for all components of the Trust and with continual reporting to Senior Operations Management.

RESPONSIBILITIES

• Serve as liaison between the Trust, interested parties, claimants and representative firms for claims inquiries, reporting and reconciliation;
• Manage asbestos claims processing in conformance with established medical and exposure review processing protocols and payment processing and distribution protocols. Supervise claims workflow;
• Review and determine claim qualification as determined by work site/product data submitted and established protocols;
• Track case progress through Finance department, reporting results to Senior Operations Management and keeping within budget. Problem-solve and strategize on cost-effective means for task accomplishment;
• Act as liaison between other departments, such as Quality Assurance, Systems, Communications, Banking, GCG Communications and Intake & Dissemination. Supervise project staff to achieve project requirements, including training on procedures and protocols. Evaluate and monitor progress by performing audits and providing additional support and training as required. Report and respond to management on case issues and status;
• Coordinate data transfer and reconciliation, launch and monitor a dedicated program online platform and website, supervise inquiry escalation process and develop ongoing communication plan.
  

Qualifications

Bachelor of Arts degree and a minimum of three to five (3-5) years in managing asbestos claim processing, and the review of medical and exposure documentation for asbestos injuries experience and/or equivalent combination of education and experience with the management of processing of asbestos claims.

ABILITIES/KEY COMPETENCIES/SKILLS

• Manage and direct a team and collaborate with other departments to meet deadlines and deliverables;
• Comprehensive understanding of asbestos-related disease, medical documentation and exposure evidence;
• Ability to write reports, correspondence, and procedures for case management;
• Ability to communicate effectively, both orally and in writing, with other managers, clients, and claimants;
• Computer skills with proficiency in Microsoft Office and solid knowledge of Excel. Knowledge SQL database preferred;
  
• Ability to read and interpret complex medical and legal documentation and apply established guidelines and procedures in determining sufficient supporting documentation and consistent processing;
• Complex legal research skills. Critical thinking and problem solving on case matters;
• Ability to multi-task and prioritize on a managerial level to keep case progress on schedule;
• Excellent organizational, prioritization, and project management skills with ability to effectively collaborate with multiple client levels.
  

Additional Information

Reports to the Director, Operations – Asbestos Claims Trust.

All your information will be kept confidential according to EEO guidelines.