Assistant Manager

OVERVIEW : Gallaudet University, federally chartered in 1864, is a bilingual, diverse, multicultural institution of higher education that ensures the intellectual and professional advancement of Deaf and hard of hearing individuals through American Sign Language and English. Gallaudet maintains a proud tradition of research and scholarly activity and prepares its graduates for career opportunities in a highly competitive, technological, and rapidly changing world.

Job Title : Assistant Manager

Worker Type : Regular

Pay Type : Hourly

Exempt Status :

Compensation Grade (Track / Level) :

Hiring Range (Commensurate with experience and qualifications) :

26.61-$35.45

Salary Ranges (All Compensation Grades) :

Gallaudet University

Supervisory Organization (Department) :

Bison Shop

Summary :

Reporting to the Manager of Bison Shop, the Assistant Manager supports daily operations, strategic planning, and interdepartmental collaboration to meet revenue goals and ensure security, which foster a customer-centric culture, address customer concerns, and enhance satisfaction and retention.

Job Description :

• Assists the Manager in daily operations, including scheduling, budgeting, and strategic planning.
• Collaborates with other departments, such as marketing and finance, to support store initiatives and achieve revenue targets.
• Assists the Manager in ensuring security and loss prevention measures are in place.
• Provides guidance, direction, and support to paraprofessional staff and other team members to efficiently complete daily tasks and responsibilities.
• Coordinates recruitment, training, and supervision of paraprofessional staff to ensure efficient store operations and exceptional customer service.
• Collaborates closely with the Manager to assign work activities, schedule shifts, and direct operational functions to optimize productivity and service quality.
• Manages website and online sales platforms, ensuring accurate and updated product listings.
• Oversees online order operations, including packaging, tracking, and addressing customer inquiries or concerns.
• Supervises floor operations, including merchandising, restocking, and maintaining store cleanliness and organization.
• Assists the Manager in conducting regular inventory audits, managing stock levels, and coordinating replenishment orders to meet customer demand and minimize stock-outs.
• Assists the Manager to develop and execute advertising and promotional strategies to increase store visibility, drive foot and online traffic, and boost sales.
• Assists in creating marketing materials, including print ads, digital content, and social media posts, to promote store events, promotions, and new arrivals.
• Stays updated on industry trends, competitor activities, and emerging advertising platforms to identify new opportunities for promoting the Bison Shop effectively.
• Fosters a customer-centric culture by providing friendly, knowledgeable assistance to visitors of Bison Shop and addressing their inquiries, feedback, and concerns promptly and professionally to ensure a positive resolution and foster customer loyalty.
• Assists the Manager with implementing strategies to enhance customer satisfaction, loyalty, and retention.
• Establishes and maintains a positive and supportive working relationship with co-workers and supervisors.
• Demonstrates a genuine commitment to belonging in the workplace and participates in activities and workshops to foster continuous learning.
• Serves as a mandatory reporter under Title IX; and commits to completing Title IX training and other compliance requirements on an annual basis.
• Prioritizes safety in the workplace as a collective responsibility for the well-being of employees and fosters a culture of safety that is integral to our success, including strict adherence to safety procedures and protocols, as well as promptly reporting any safety hazards or incidents.
• Performs related and other duties as needed.

Required Qualifications :

Preferred Qualifications :

Knowledge, Skills, And Abilities :

Additional Position Details :

Other Important Information :

Current Employees (Regular Status and Extended Temporary)

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https : / / www.myworkday.com / gallaudet / d / inst / 1$9925 / 9925$1682.htmld

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Gallaudet University is an equal opportunity employer / educational institution and does not discriminate on the basis of race, sex, national origin, religion, age, hearing status, disability, genetic information, covered veteran status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, source of income, place of business or residence, pregnancy, childbirth, or any other unlawful basis. This policy is in compliance with Title VII of the Civil Rights Act, the Americans with Disabilities Act, the Rehabilitation Act, the Age Discrimination in Employment Act, the District of Columbia Human Rights Act, and other applicable laws and applies to all procedures affecting applicants and employees including, but not necessarily limited to : recruitment, hiring, placement, promotion, transfer, reassignment, reappointment, tenure, demotion, selection for training, layoff, furlough, and termination, compensation, and all other conditions or privileges of employment.

Salary : $27 - $35