Concierge

Description

Job Title: Concierge

Reports To: Business Office Manager/Front Desk Manager

Summary: Our Concierge will provide excellent customer service and hospitality to Residents and Guests. As our Concierge you are passionate about the importance of hospitality, safety, security, and providing a happy and positive impression to everyone you interact with.

Responsibilities and Duties:

• You are the “Go-to-person” for providing a lasting first impression to visitors of the community while balancing and prioritizing many different roles and responsibilities
• Greet and welcome all visitors and guests upon their entrance into the community and when calling by phone
• Deliver professional and courteous communications to families regarding community events, resident supply needs, care plan meetings, and other communications as required
• Open, sort, and distribute incoming correspondence including mail and faxes
• Sign for and distribute UPS/FedEx or similarly delivered packages
• Maintains resident rosters and information related to requests from visitors, calls, etc

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.

Qualifications

Education and Experience:

• A high school diploma or equivalent (GED) is required
• One to two (1-2) years of experience in business office support, or other related administrative support role
• Experience in healthcare related environment preferred

Knowledge and Skills:

• Proficiency in internet usage, Microsoft word and excel
• You take initiative and are an independent, problem solver; able to de-escalate critical situations
• You can multitask and meet deadlines with maintaining a positive imagine both in person and over the phone to residents and guests of the community

Working Conditions: Specific physical requirements are outlined in accordance with the American Disabilities Act of 1990 (ADA)

Physical Demands:

• Standing
• Walking
• Sitting
• Use hands and fingers to handle or feel
• Reach with hands and arms
• Stoop, kneel, crouch, or crawl
• Talk or hear
• Vision

Working Conditions:

• Requires interaction with co-workers, residents or vendors
• Occasional weekend, evening or night work if needed to ensure shift coverage.
• 100% time spent on site in community setting
• Possible exposure to communicable diseases and infections
• Exposure to latex
• Possible exposure to blood-borne pathogens

Ability to lift:

• Up to 50 pounds