What are the responsibilities and job description for the Desktop Support Engineer position at Galactic Minds INC?
Job Title: Desktop Support Engineer
Location: Scottsdale, Arizona
Required Skills
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Hands-on experience with ServiceNow
- Receiving and handling incoming support calls.
- Raising, updating, and closing support tickets.
- User account management (account creation, modification, and deactivation/closure).
- Troubleshooting end-user issues and providing technical support.
- Resolve hardware, software, network, and application issues.
- Manage and track incidents and service requests using ServiceNow.
- Perform user account management, password resets, and basic Active Directory administration.
- Install and support Microsoft Office 365 and other business applications.
- Excellent troubleshooting and communication skills.
- Experience with Jira is plus.