What are the responsibilities and job description for the Freelance Desktop Support Engineer position at Sybex Support Services Inc.?
Roles & Responsibilities:
SCCM administration and support
Troubleshoot blue screen errors
Video conference room support
Handle ServiceNow service requests and incident tickets
Active Directory management
Adherence to SLAs and incident management processes
Inventory management
Mobile Device Management (MDM), Microsoft Intune, and Autopilot
Hardware break/fix support
Network printer support
Troubleshoot blue screen errors
Video conference room support
Handle ServiceNow service requests and incident tickets
Active Directory management
Adherence to SLAs and incident management processes
Inventory management
Mobile Device Management (MDM), Microsoft Intune, and Autopilot
Hardware break/fix support
Network printer support