Demo

Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))

GAC Solutions
Jersey, NJ Contractor
POSTED ON 6/6/2026
AVAILABLE BEFORE 7/5/2026

Experience

  • 12 years of experience in contact center technologies and CX solutions
  • Proven track record in solution architecture and end-to-end CCaaS delivery, especially with Amazon Connect
  • Hands-on expertise with:
  • Amazon Connect (mandatory)
  • Genesys Cloud CX or Genesys Engage (preferred for migration/coexistence scenarios)
  • Experience working in AWS cloud environment (strongly preferred); Azure/GCP knowledge is a plus
  • Strong background in enterprise integrations and API-based architectures
  • Experience leading CCaaS transformation or migration programs, particularly to Amazon Connect
  • Exposure to AI, automation, and conversational technologies (Amazon Lex, chatbots, voice bots)
  • Experience working with cross-functional teams and senior stakeholders


Hourly Wage Estimation for Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect)) in Jersey, NJ
$69.00 to $87.00
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect))?

Sign up to receive alerts about other jobs on the Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect)) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$47,735 - $64,375
Income Estimation: 
$53,293 - $81,375
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at GAC Solutions

MarTech Chief Architect
Apply
  • GAC Solutions York, NY
  • We are seeking an experienced Martech Architect with 10 years of experience, including 3 years leading Digital Marketing initiatives in BFSI or similar ind... more
  • 2 Days Ago
WMS Program Manager
Apply
  • GAC Solutions Conklin, NY
  • We are seeking an experienced WMS Program Manager to lead daily warehouse operations, ensuring efficient inventory management, logistics coordination, and ... more
  • 2 Days Ago
Siebel Solution Lead
Apply
  • GAC Solutions York, NY
  • Title: Siebel Solution Lead Location: New York - Hybrid The role is for a Siebel Solution Lead responsible for designing, developing, and implementing Sieb... more
  • 2 Days Ago
Duck Creek BA/Product Owner
Apply
  • GAC Solutions Princeton, NJ
  • JOB DESCRIPTION: Duck Creek Product Owner Minimum 12 years of IT experience with 8 years in Duck creek Own the product vision roadmap and backlog for Duck ... more
  • 3 Days Ago
View More Jobs at GAC Solutions

Not the job you're looking for? Here are some other Genesys Contact Center SME (Genesys CX/Engage , Amazon Connect)) jobs in the Jersey, NJ area that may be a better fit.

Contact Center Customer Specialist
Apply
  • VIVE Collision South Orange, NJ
  • Job Title: Contact Center Customer Experience Specialist Department: Contact Center / Customer Experience Reports To: Contact Center Manager Travel Require... more
  • 17 Days Ago
Contact Center Operations Generalist
Apply
  • Deloitte Morristown, NJ
  • Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Ge... more
  • 29 Days Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!