Retail Store Manager

Retail Store Manager - Charlotte, NC (On-Site)

Are you a natural leader with an eye for design and a passion for people? We are looking for a Retail Store Manager to lead our Charlotte showroom and bring our brand to life every day. This role blends creativity, strategy, and leadership to deliver an exceptional client experience while driving store performance. As the Retail Store Manager, you set the tone for the showroom, inspire a team that delights clients, and uphold brand standards.

Who We Are

Gabriella White is home to our family of brands - Gabby and Summer Classics. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit and our culture is shaped by our core values: Dedication – Enthusiasm – Synergy – Integrity – Goal-Oriented – Nimble, or simply put DESIGN.

As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.

What We Offer

• Competitive health, dental, and vision plans


• Employer-paid short- and long-term disability.


• 401(k) plan with company match after 12 months


• Employee Assistance Program and Chaplain Services to support mental and emotional well-being


• Paid sick leave, vacation, holidays, and parental time


• Generous employee product purchase discount

What You Do

• Lead a talented team of design-minded professionals who create memorable client experiences and beautiful spaces.


• Oversee daily store operations, ensuring smooth execution from open to close, and uphold a polished, hospitality-driven environment.


• Set ambitious goals, track results, and coach your team to meet and exceed performance expectations.


• Elevate the client journey—anticipate needs, offer thoughtful solutions, and make every interaction memorable.


• Recruit, train, and mentor a high-performing team that reflects our company values and passion for design.


• Maintain showroom presentation and merchandising standards that capture the brand’s refined aesthetic.


• Use business insights and CRM tools to build long-term relationships and drive repeat business.


• Partner with regional leadership to shape local strategy, manage budgets, and identify growth opportunities.


• Model accountability, positivity, and professionalism, ensuring every team member feels empowered and valued.

How Success is Measured

• Written Sales and Invoicing 


• Returns  


• Net Promoter Score (NPS)


• Average Dollar per Sale 


• Conversion Rate 

What You Bring

• A bachelor’s degree in business, design, or a related field, or equivalent relevant experience.


• At least three years of retail or design experience, including two years in a leadership role; luxury retail experience preferred.


• A passion for design, exceptional client service, and leading teams with purpose and energy.


• Strong business acumen with experience in budgeting, payroll management, and inventory control.


• A proven ability to coach, motivate, and inspire a team to achieve collective success.


• Excellent communication and organizational skills with an eye for detail and presentation.


• Comfort using Microsoft Office and CRM systems to manage performance and client relationships.


• A polished, professional presence and a natural ability to connect with others.


• Ability to safely operate a motor vehicle for business purposes.


• Must possess a valid driver’s license and maintain an acceptable Motor Vehicle Record in accordance with company policy.