What are the responsibilities and job description for the Regional Director of Retail position at Gabriella White?
Regional Director of Retail-Charlotte
Regional Director of Retail, you’ll be the driver of momentum across multiple store locations, building a strong bench of Store Managers, raising the bar on execution, and creating a consistent, elevated client experience aligned with our “GIFT” standard, while partnering closely with our Vice President of Retail to push the business forward. This role is built for someone who loves being in the field, thrives on accountability, and wants real influence over performance, culture, and growth across an assigned territory (with travel expected). This position provides leadership for retail stores located in Charlotte, NC; Raleigh, NC; Chestnut Hill, PA; Winter Park, FL; and Scottsdale, AZ and requires regular travel within the region.
The ideal candidate will be based in Charlotte, NC, with flexibility to travel frequently to all assigned locations.
Dedication –
Enthusiasm –
Synergy –
Integrity –
Goal-Oriented –
Nimble, or simply put
DESIGN.
Job Description
If you’re the kind of retail leader who gets energized by owning a region, elevating leaders, and turning a great brand experience into undeniable results, this is your seat at the table. As ourRegional Director of Retail, you’ll be the driver of momentum across multiple store locations, building a strong bench of Store Managers, raising the bar on execution, and creating a consistent, elevated client experience aligned with our “GIFT” standard, while partnering closely with our Vice President of Retail to push the business forward. This role is built for someone who loves being in the field, thrives on accountability, and wants real influence over performance, culture, and growth across an assigned territory (with travel expected). This position provides leadership for retail stores located in Charlotte, NC; Raleigh, NC; Chestnut Hill, PA; Winter Park, FL; and Scottsdale, AZ and requires regular travel within the region.
The ideal candidate will be based in Charlotte, NC, with flexibility to travel frequently to all assigned locations.
Who We Are
Gabriella White is home to our family of brands - Gabby, Summer Classics, and Wendy Jane. We are growing in all areas of the business and are proud to be family-owned and operated since 1987. Together, we furnish life's best moments, from the every day to the exceptional. We are united by our vision as well as our collective spirit, and our culture is shaped by our core values:Dedication –
Enthusiasm –
Synergy –
Integrity –
Goal-Oriented –
Nimble, or simply put
DESIGN.
As a premier innovator, manufacturer, and retailer of luxury furniture and accessories, our brands are loved by designers and design-minded consumers for creating timeless outdoor living and transitional, eclectic furniture and accessories for every part of the home. We’re always looking for talented people to join our team and grow together.
What We Offer
- Comprehensive health, dental, and vision plans
- 401(k) with match after 12 months
- Employee Assistance Program and Chaplain Services for emotional and mental well-being
- Paid benefit time off, including sick, vacation, parental, and holidays
- Generous discounts on our exceptional products
What You Do
- Lead and develop Store Management across a multi-location region, setting clear expectations and holding leaders accountable for results
- Own regional sales performance, profitability, and operational excellence across all assigned locations
- Coach leaders through regular site visits, performance reviews, and structured feedback
- Translate company strategy into consistent execution at the store level
- Use financial and operational data to identify trends, opportunities, and risks
- Drive CRM adoption, sales effectiveness, and customer experience standards across the region
- Partner cross-functionally with Supply Chain, Finance, Marketing, IT, Payroll, and CRM teams to ensure smooth execution
- Ensure brand standards, merchandising, and in-store experience are consistently elevated
- Build a strong leadership pipeline through intentional talent development and succession planning
How Success Is Measured
- Regional Sales Order Entry
- Regional Invoiced Sales to Budget
- Net Income to Budget
- Dollars per Transaction (ADT)
- Average Order Value (AOV)
- Conversion Rage driven by CRM utilization
- Store-level execution consistency and overall financial health across the region
What You Bring
- Bachelor’s degree in Business, Retail Management, Training, Human Resources, Design, or a related field (preferred
- Proven experience leading multi-unit retail or sales operations with measurable results
- Strong financial acumen and comfort interpreting P&Ls, budgets, and performance metrics
- A coaching mindset with the ability to influence and develop leaders at all levels
- Exceptional communication skills—clear, confident, and relationship-centered
- Strong organizational skills with the ability to prioritize in a fast-moving environment
- Comfort operating both strategically and hands-on in the field
- Proficiency in Microsoft Office tools (Excel, Outlook, PowerPoint, Word)
- Experience in luxury, design-driven, or premium retail environments (preferred)
- Willingness to travel up to 50% to stay closely connected to teams and performance