Absence And Disability Manager

Job Title: Absence And Disability Manager

Location (City State, Street Name): Charlotte NC 28273 (Relocation assistance up to $10,000)

Direct Hire Salary: $120,000 – 130,000 plus 10% bonus based on experience with excellent benefits

Absence And Disability Manager

National Healthcare organization headquartered in Charlotte is seeking an HR Benefits and Disability Manager. This role is responsible for developing, implementing, and overseeing the organization’s comprehensive leave, workplace accommodation, and workers’ compensation programs. This role leads a team dedicated to ensuring compliance with all federal, state, and local regulations while delivering consistent, high-quality teammate experience. This person must have specific management experience of benefits and disability department and also be very hands on

Essential Functions

• Manage and mentor team to deliver a seamless, compliant and people first experience.
• Leverage data insights to execute strategies that align with organizational objectives and Total Rewards philosophy.
• Maintain policies related to leave of absence, workplace accommodations, and workers' compensation, updating as needed to ensure compliance.
• Drive continuous improvement initiatives focused on strategic partnership to support the business as well as enhance teammate experience.
• Measure quality, turnaround time, and compliance performance by establishing key performance indicators (KPIs), service-level agreements (SLAs), and internal process audits.
• Ensure compliance with all applicable federal, state, and local regulations.
• Develop, manage, and implement educational tools and training for leaders on leave, accommodation, and workers' compensation processes.
• Provide input and final approval for annual compliance training content.
• Manage vendor relationships by ensuring strategic partnership, maintaining and tracking contractual SLAs and other performance metrics, and escalating concerns.
• Performs other duties as assigned.

Minimum Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field or equivalent experience.
• Five (5) years of progressive experience in leave of absence, workplace accommodation, and workers compensation administration.
• Three (3) years in a leadership role.
• Experience in a high-volume, multi-state environment. Required Certifications, Licenses, and Registrations
• CEBS, SHRM-SCP, or Certified Leave Management Specialist (CLMS) preferred. Page 2 of 2 Knowledge, Skills, and Abilities
• In-depth knowledge of federal and state leave and accommodation laws (FMLA, ADA, PWFA, PFL, etc.).
• Skilled in process improvement, compliance auditing, and vendor management.
• Strong analytical, communication, and problem-solving skills with the ability to influence cross-functional stakeholders.
• Ability to balance teammate care with process efficiency and risk mitigation.
• Ability to lead with a people-first mindset while ensuring compliance and accountability.
• Proficiency in HRIS, case management, and leave administration platforms.
• Analytical mindset with the ability to generate insights from data.