What are the responsibilities and job description for the Front Desk Assistant position at Fusion Therapy Center?
Description
The Front Desk Assistant is a part-time administrative support role responsible for providing excellent customer service, managing communication at the front desk, and assisting with basic scheduling and EMR documentation. This role supports the smooth operation of our pediatric clinic and may assist the patient services team as needed.
Patient Communication & Front Desk Support
The Front Desk Assistant is a part-time administrative support role responsible for providing excellent customer service, managing communication at the front desk, and assisting with basic scheduling and EMR documentation. This role supports the smooth operation of our pediatric clinic and may assist the patient services team as needed.
Patient Communication & Front Desk Support
- Manage the main phone line (calls and texts)
- Provide a warm, professional presence to patients and families when covering the front desk
- Complete same day reschedules or coverage adjustments when a therapist or patient is absent
- Ensure accuracy of appointment presets through regular audits
- Action status updates weekly and follow up with therapists as needed
- Perform routine Patient Chart Audits to verify accuracy and compliance
- Maintain up-to-date documentation in the EMR for all changes and communications
- Participate in team meetings and share updates on assigned duties
- Communicate clearly with other Patient Services team members and clinical staff
- Uphold HIPAA standards and maintain confidentiality
- Report equipment or office needs to the supervisor as needed
- Fusion EMR functions relevant to scheduling and communication
- Professional communication etiquette (phone/text/email)
- Understanding of patient workflows and scheduling protocols
- Parent/Patient Communication
- Manage incoming communication (text/call) to the front desk and handle accordingly
- Taking payments
- End of Day Duties/Closing Duties
- Experience: Previous front desk experience including electronic communication, scheduling, and patient interaction.
- Skills & Knowledge: Willingness to learn EMR systems, scheduling software, and electronic communication.
- Performance & Responsibilities: Ability to multi-task, problem-solve, and handle a high workload efficiently.