What are the responsibilities and job description for the Front Desk Agent position at Hyatt House Bentonville?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a vibrant hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints promptly and effectively to ensure guest satisfaction.
- Perform night audit duties as required, ensuring all financial transactions are accurately recorded.
- Maintain knowledge of hotel services, local attractions, and events to assist guests with recommendations.
- Process reservations and cancellations through the hotel management system while ensuring accuracy.
- Collaborate with housekeeping and maintenance teams to address any guest needs or concerns.
- Uphold high standards of phone etiquette when responding to calls or inquiries from potential guests.
- Assist in managing guest relations to foster repeat business and positive reviews.
Qualifications
- Previous experience in hospitality or hotel management is preferred but not required.
- Strong customer service skills with the ability to communicate effectively with diverse clientele.
- Proficient in phone etiquette and handling guest inquiries professionally.
- Multilingual abilities are a plus, enhancing communication with international guests.
- Familiarity with night audit processes is advantageous but can be learned on the job.
- Excellent organizational skills and attention to detail in managing reservations and guest information.
- A proactive approach to problem-solving and a genuine desire to enhance the guest experience.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests
Job Types: Full-time, Part-time
Pay: $ $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Work Location: In person
Salary : $15