What are the responsibilities and job description for the Deskside Support Level 1 position at Fusion HCR?
Fusion is actively seeking a dedicated Deskside Support - Level 1 to join our dynamic team. In this role, you’ll be the go-to expert for deskside support, ensuring our team members have the tools and assistance they need to stay productive and successful.
If you're tech-savvy, solutions-oriented, and passionate about providing high-quality support, we’d love to hear from you.
What You'll Do
-
Provide support for Microsoft Window 11 hardware updade and hospitality support initiatives across the organization
-
Perform hardware conversions and replace in large-scale environments
-
Manage and maintain a service ticket queue with timely updates
-
Respond to support requests within 15 minutes, resolving issues either remotely or in person
-
Communicate clearly with users, keeping them informed throughout the troubleshooting process
-
Resolve software, hardware, printer, and Wi-Fi connectivity issues
-
Maintain accurate documentation for all support cases
-
Recommend improvements to optimize user experience
-
Participate in ongoing technical training and certifications
What You Bring
-
5 years or more years of PC service and support experience
-
Hands-on experience with Microsoft stack and break and fix
-
Strong knowledge of MS Office, Windows 11 and MS Exchange
-
Experience installing drivers and troubleshooting external printers and wireless connectivity
-
Excellent communication and customer service skills
-
Ability to obtain and maintain a Nevada Gaming Control Board Registration (Preferred)
-
Must be legally eligible to work in the U.S. and at least 21 years of age
-
Ability to navigate all areas of the property, including stairs and various work environments
-
Capable of working in a fast-paced setting while staying calm under pressure
-
Comfortable standing, walking, bending, stretching, and kneeling for extended periods