What are the responsibilities and job description for the Systems Administrator - POS position at Fusion HCR?
Fusion HCR is Hiring!
Position: POS Systems Support Technician (Simphony / Hospitality Systems)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Position Overview
Fusion HCR is seeking a POS Systems Support Technician to support point-of-sale (POS) systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting POS hardware and software, especially within restaurants, hotels, or casino environments.
The focus of this role is day-to-day support, troubleshooting, device setup, and system maintenance, with an emphasis on platforms like Simphony (Oracle MICROS) or similar POS systems.
Key Responsibilities
POS Systems Support (Hardware & Software)
Qualifications
Required Experience
Additional Requirements
Position: POS Systems Support Technician (Simphony / Hospitality Systems)
Location: Onsite – Las Vegas, NV
Type: Direct Hire
Industry: Gaming & Hospitality
Fusion HCR is seeking a POS Systems Support Technician to support point-of-sale (POS) systems across a fast-paced gaming and hospitality environment.
This role is ideal for someone with hands-on experience supporting POS hardware and software, especially within restaurants, hotels, or casino environments.
The focus of this role is day-to-day support, troubleshooting, device setup, and system maintenance, with an emphasis on platforms like Simphony (Oracle MICROS) or similar POS systems.
POS Systems Support (Hardware & Software)
- Provide day-to-day support for POS systems, including Oracle MICROS Simphony or similar platforms
- Troubleshoot POS terminals, printers, payment devices, and peripherals
- Support software issues including transaction errors, menu updates, and system connectivity
- Install, configure, and replace POS hardware as needed
- Provide Tier 1 / Tier 2 support for restaurant, bar, and casino staff
- Assist with user access, permissions, and terminal configurations
- Support onboarding of new devices and locations
- Respond to on-site support requests in a timely manner
- Monitor POS system performance and escalate issues when needed
- Assist with software updates, patches, and system changes
- Ensure system uptime across a 24/7 operational environment
- Work with vendors and internal IT teams to resolve POS-related issues
- Support integrations with payment systems and back-end applications
- Maintain documentation for setups, issues, and resolutions
Required Experience
- Experience supporting POS systems (hardware and software)
- Experience in helpdesk, desktop support, or field support roles
- Strong troubleshooting skills across devices and applications
- Ability to work in fast-paced, customer-facing environments
- Experience with POS platforms (Simphony, MICROS, Toast, Aloha, etc.)
- Hardware support (terminals, receipt printers, scanners, payment devices)
- Basic networking knowledge (connectivity, IP devices, troubleshooting)
- Experience with user access and device configuration
- Experience with Simphony / Oracle MICROS environments
- Gaming, casino, or hospitality experience
- Exposure to Active Directory or endpoint management tools
- Must be able to pass a gaming background check
- Comfortable working onsite and supporting a 24/7 environment
- Ability to move between locations on property as needed