What are the responsibilities and job description for the Inside Sales Representative position at FuseGlobal?
Title: Inside Sales Representative
Location: Seattle, WA
Company: Fortune 100 Food & Beverage Manufacturing (FuseGlobal has worked with this company for 20 years)
Initial term: 12 months (position expected to run longer)
Schedule: Remote Mon & Fri, In Seattle office Tues-Thurs 7 AM-3:30 PM
About This Role
The Inside Sales Account team plays a crucial role in the success by driving growth through managing customer accounts, executing sales initiatives, and partnering closely with sales teams to strengthen relationships and deliver a seamless customer experience for a portfolio of foodservice operators. The mission of the Inside Sales Representative is to contribute to the retention and growth of existing business and onboard new accounts. This is achieved through various activities such as selling products, executing brand initiatives and promotions, distributing marketing and merchandising materials, setting up and onboarding new accounts, troubleshooting equipment, managing order logistics, and qualifying and converting lead generation through our CRM.
What You'll Do
- Update account information, venue details, and program records in the customer management system with an eye for detail and consistency.
- Respond to general customer inquiries ensuring successful resolutions.
- Handle account requests, including setup and maintenance, equipment service, accounting disputes, product tracking, and delivery claims, driving results through efficient processes.
- Focus proactive sales and support outreach calls by tier, driving results.
- Implement sales tactics and able to identify opportunities within the existing customer portfolio, ensuring profitable and successful outcomes.
- Establish, develop, and maintain business relationships with current customers in the assigned territory or market segment to generate new business product sales.
- Measure and report weekly sales and activities to ensure KPIs and sales goals are met, successfully driving results.
- Prepare and submit activity and results reports, including monthly and annual portfolio performance analysis, ensuring tracking, benchmarking, and goal attainment.
- Manage designated beverage business leads by qualifying and converting them to support new business activation or disqualifying undesirable opportunities.
- Support monthly and annual sales goals by managing qualified CRM opportunities to closure.
- Actively participate in team calls, as well as make in-person annual regional visits or periodic business travel, or in market activity fostering collaboration.
What You Bring
- 2 years sales, restaurant, coffeehouse, or account management experience.
- Strong communication skills, written and verbal.
Compensation & Benefits
- $31.50 per hour overtime
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Disability insurance
About FuseGlobal
FuseGlobal is a partnership of people and brand-leading companies, working together to make things run better. For 25 years we have brought functionality to complex business and production processes and supply chains, resulting in enterprises that run smarter and more sustainably. Interested in digital manufacturing, industrial engineering, supply chain management, all-things tech, and energy & the environment? This is where we live. Engage with us!
Salary : $32