Treasury & Online Banking Support Specialist

Pay Range: $18.50–$19.00/hour

Schedule: Monday–Friday, 10:00 AM–7:00 PM

Position Summary

Our client is seeking a Treasury & Online Banking Support Specialist to support business and commercial banking clients through phone and email channels. This role focuses on online banking and treasury services, client onboarding, and ongoing account maintenance. The ideal candidate brings either banking experience or strong high-volume customer support experience and communicates confidently with business owners.

Key Responsibilities

• Provide inbound phone and email support to business and commercial clients
• Assist with online banking access, password resets, user setup, and troubleshooting
• Support treasury and cash management services including ACH, Remote Deposit Capture, wires, and card services
• Complete new client onboarding and perform ongoing account maintenance
• Guide customers through banking tools and recommend appropriate solutions (non-sales)
• Manage daily call volume while meeting service level expectations
  
  

Qualifications

• Banking experience or high-volume call center/customer support experience required
• Comfortable working directly with business and commercial customers
• Strong verbal communication and problem-solving skills
• Detail-oriented with the ability to multitask in a fast-paced environment
• Stable work history with clear tenure listed on resume
  
  

To apply, please visit www.fuse3solutions.com.

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