What are the responsibilities and job description for the Employee Relations Generalist (ERG) position at Full House Resorts?
Who WE are:
Our mission is to be Chicagoland’s premier gaming and entertainment destination, celebrated
for unparalleled hospitality and an unforgettable guest experience. We’re not just a casino—we’re a community where our team members thrive, with countless opportunities for career growth and a workplace culture centered on inclusivity and fun. As we continue to elevate our standards of excellence, we seek dynamic, coachable individuals who are passionate about hospitality and eager to grow with us. At American Place Casino, every moment is crafted to delight, every opportunity is a pathway to success.
Who WE are looking for:
APC is looking for a friendly, detail-oriented, and motivated Employee Relations Generalist to join our Human Resources team. This is an entry level role and a great opportunity for someone early in their HR career who’s interested in learning more about employee relations, leave administration, and team member engagement. You’ll support key HR processes, help create a positive team member experience, and assist with day-to-day HR operations.
Job titles similar to this role include:
● Employee Relations Specialist
● People Relations Generalist
● Leave Specialist
What is expected of YOU:
● Be a welcoming and approachable point of contact for employees seeking HR assistance.
● Support the administration of employee leave programs (such as FMLA and personal leaves), including tracking time and maintaining accurate records.
● Assist with employee relations activities, and prepare documentation for investigations.
● Help manage employee data and documentation through our HR systems.
● Coordinate employee engagement programs, such as milestone check-ins (30, 60, 90 days), team celebrations, and recognition initiatives.
● Support HR with unemployment claims, employee offboarding, and exit interviews.
● Partner with the HR team to maintain compliance with company policies and employment regulations.
Experience YOU will need:
● High School Diploma or GED required; Associate’s or Bachelor’s degree in HR or a related field preferred.
● 1 year of experience in an HR, administrative, or customer service role (internships and part-time roles are welcome).
● Ability to remain composed and solution-focused in high-pressure, high-volume environments
● Excellent communication and interpersonal skills.
● Strong organizational skills and attention to detail.
● Ability to handle sensitive information with professionalism and discretion.
● Comfortable using UKG Pro is a plus).
● Interest in learning about employment law and HR best practices.
● Bilingual language skills (English & Spanish)
Physical Requirements:
● Constantly handle, wrist motion, sit, hear, and eye/hand coordination
● Frequently speak, read, write, stand, walk, bend, and stoop
● Occasionally lift, carry, push, and pull
Certificates, Licenses, Registrations:
● Able to obtain/maintain necessary licenses and/or certifications as required by local gaming regulations.
Benefits/Perks:
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Medical, Dental, Vision
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Matches 50% of your contribution, up to 4% of eligible contribution
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Educational Tuition Reimbursement
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Paid Time Off
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Ventra Program, EAP programs, etc.
Salary Range:
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$50,000-$82,500
Company Statement on EOAA:
American Place Casino is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
Salary : $50,000 - $82,500
