What are the responsibilities and job description for the Sr. Technical Consultant position at Fujitsu?
JOB DESCRIPTION
Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements
Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
What We Offer:
A ServiceNow HAM and SAM Consultant is responsible for implementing and optimizing hardware and software asset management solutions using the ServiceNow platform. Key tasks include gathering client requirements, configuring HAM and SAM Pro modules, integrating with discovery and inventory tools, and ensuring data accuracy across the CMDB. The consultant develops asset lifecycle workflows, monitors software license compliance, and provides recommendations for cost optimization. They also lead workshops, train stakeholders, and align ITAM processes with industry standards like ITIL. This role ensures clients achieve full visibility and control over their IT assets while maximizing ROI and maintaining compliance.
Skills and Experience Requirements:
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
California Consumer Privacy Act (CPPA), read here
Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a Sr. ServiceNow Technical Consultant that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements
Fujitsu Right Now:
There's never been a more exciting time to work at Fujitsu - we are currently going through an unprecedented period of transformation and growth, adapting to what the world around us now demands. This transformation builds on our long-standing heritage of being the trusted technology partner of choice for many and will ensure that we continue to work intimately with both existing and new customers. Our focus now is ensuring we address the challenges of those customers in today’s FAST IT and digitally focused technology landscape. SaaS and ServiceNow are a big part of this focus for us.
What We Offer:
- The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers
- Unrivalled investment and training in you and your career
- Stimulating environment offering ongoing learning opportunities
- Culture of innovation and inspiration
- Competitive salary and generous benefits
- A very flexible and creative environment for everyone.
A ServiceNow HAM and SAM Consultant is responsible for implementing and optimizing hardware and software asset management solutions using the ServiceNow platform. Key tasks include gathering client requirements, configuring HAM and SAM Pro modules, integrating with discovery and inventory tools, and ensuring data accuracy across the CMDB. The consultant develops asset lifecycle workflows, monitors software license compliance, and provides recommendations for cost optimization. They also lead workshops, train stakeholders, and align ITAM processes with industry standards like ITIL. This role ensures clients achieve full visibility and control over their IT assets while maximizing ROI and maintaining compliance.
- Serve as a subject matter expert in ServiceNow HAM and SAM capabilities and best practices.
- Lead client workshops to gather business and technical requirements for HAM and SAM solutions.
- Design end-to-end asset management processes covering procurement, deployment, usage tracking, reclamation, and retirement.
- Configure and implement ServiceNow HAM and SAM Pro modules including Discovery, Normalization, Reconciliation, and License Compliance Management.
- Integrate ServiceNow with third-party systems such as SCCM, Tanium, Flexera, JAMF, Snow, or other inventory and procurement platforms.
- Perform license optimization analysis and provide strategic guidance on software compliance and cost-saving opportunities.
- Create reports, dashboards, KPIs, and custom workflows to support client asset management objectives.
- Guide clients through ServiceNow implementation lifecycles, upgrades, and enhancements.
- Train and mentor end-users and administrators on ITAM practices and ServiceNow usage.
- Collaborate with stakeholders across IT, Procurement, Security, and Compliance to ensure alignment of asset data and processes.
Skills and Experience Requirements:
- 5 years of experience working with ServiceNow, including at least 2 years specifically with HAM and/or SAM Pro modules.
- Demonstrated experience implementing or consulting on HAM and SAM processes in enterprise environments.
- Strong understanding of ITAM frameworks and software licensing models (Microsoft, Oracle, Adobe, IBM, etc.).
- Experience with CMDB, ServiceNow Discovery, and integrations with inventory systems.
- Proficient in ServiceNow platform configuration, scripting (JavaScript), and REST/SOAP integrations.
- ServiceNow Certified System Administrator (CSA) required.
- ServiceNow Certified Implementation Specialist in SAM and/or HAM is highly preferred.
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
- ITIL v3 certification
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
- ServiceNow Integration Hub Fundamentals
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM)
- ITIL v3 certification
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)
- ServiceNow Integration Hub Fundamentals
- Excellent analytical and problem-solving skills
- Excellent verbal and written communication skills
- Strong presentation development and Customer Presentation skills
- Successful teamwork experience & demonstrated leadership abilities
Fujitsu at a Glance
Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.
We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!
At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every Fujitsu Group member. We embrace diversity and equal opportunity. Qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, our customers, and our partners.
California Consumer Privacy Act (CPPA), read here
