Intake & Records Coordinator

Position Summary 

This position supports the program by completing intake and case record needs associated with patient information. Manages the Kindness Closet and Community Resource Office at St. Joseph’s Hospital and Medical Center (SJHMC). Assists with organizing patient assignments and provides referral information at SJHMC. Committed to the constant pursuit of excellence in improving the health status of the patient and decreasing hospital readmission rates, ensures the safe and effective transfers of patients across the care continuum, serving as the bridge between the professional staff in a care setting, (e.g. hospital), the patient and/or family and the community healthcare provider. This position is considered safety sensitive.

This position has no direct reports.

Requirements

Minimum Required:

• 18 years old
• 1 year experience working in medical office, care coordination, case management, or other related experience
• Valid AZ Fingerprint Clearance Card or ability to obtain
• Able to pass hospital clearance requirements
• Pass AllThrive 365 background check
• Pass a pre-employment drug test
• Experience using office equipment (computer, multi-line phone, fax, copier, scanner, etc.)
• Experience with computer programs (Microsoft Office applications, databases) in order to perform data entry, retrieval, and report generation
• Excellent written, verbal and listening communication skills
• Excellent interpersonal skills
• Able to work independently, while collaborating with other team members 

Preferred:

Skills

• Excellent verbal, written, and listening communication skills to include communicating clearly, effectively, tactfully, and patiently to a diverse population
• Ability to problem solve, multitask, and follow directions
• Excellent Customer Service skills
• Excellent interpersonal skills and demeanor with the ability to build rapport and garner trust with others
• Strong organizational, planning and time management skills
• Proficient in the use of a PC; in a Windows environment; in the use of the Internet; and in the use of MS Office Applications such as Outlook, Word, and Excel

Abilities

• Able to comprehend, retain, and follow regulations and procedures 
• Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed. 
• Willingness and ability to embody AllThrive 365’s core values:
  1.  COMPASSION 
  2. GROWTH 
  3. RESILIENCE 
  4. OPENNESS

Physical Demands

• Ability to work in a climate-controlled environment, infrequently outdoors
• Ability to frequently stand, see, hear, speak, and be physically flexible 
• Requires bending, stooping, lifting, and standing for certain periods of time
• Able to lift 25 pounds
• Able to work under conditions of frequent interruptions