What are the responsibilities and job description for the Quality Manager position at Frontrunner Bus Group, Inc.?
Position Summary:
Responsible for overseeing and ensuring an organization’s products or services meet established quality standards, regulatory requirements, and customer expectations.Ensure consistent product quality through existing and new quality systems; work closely with procurement, engineering, operations, and suppliers to maintain a robust, compliant, and continuously improving supply chain, ensuring that materials, components, and services from external suppliers meet required quality, regulatory, and performance standards. In addition, he/she will be responsible for overseeing supplier performance, conducting audits, resolves quality issues, and ensures suppliers meet company and regulatory standards.
Key Responsibilities
- Develop quality standards and procedures to meet customer and regulatory requirements (ISO 9001, ISO14001) and ensure compliance across all operations
- Supplier qualification & management leading supplier approval, qualification, and monitoring processes based on supplier quality agreements and specifications
- Monitor and evaluate quality performance, develop and tracking KPIs, conducting audits, analyzing quality data, and prepare reports for senior management
- Manage quality control processes, including inspections, testing, and evaluation at various stages of production
- Lead and train staff on quality standards, best practices, and continuous improvement initiatives
- Investigate customer complaints driving root cause analysis and implement corrective actions to prevent recurrence
- Collaborate with cross-functional teams, including engineering, manufacturing, and suppliers, to address quality issues and improve processes
- Maintain documentation such as quality manuals, compliance reports, and statistical reviews
- Participate in senior management reviews and influencing business plans and key performance indicators
Qualifications
- Work experience: 7 years of quality management experience with at least 3 years in supplier quality and ISO certification
- Educational background: Bachelor’s degree in quality management, Engineering, or a related field
- Technical skills: Strong knowledge of ISO standards, supplier auditing, quality systems, quality control methods and the regulatory environment
- Leadership and management: Ability to lead teams, mentor staff, and foster a culture of continuous improvement
- Analytical and problem-solving skills: Capable of identifying quality issues, statistical analysis, analyzing root causes, and implementing effective solutions
- Communication skills: Strong interpersonal skills to coordinate with multiple departments, suppliers, and clients
- Attention to detail: Ensure compliance with legal, regulatory, and customer requirements
What We Offer
- Competitive pay and benefits package
- Paid time off: vacation, sick time holidays, etc
- 401 (k) with company match
- On-the-job training and career development
- Opportunities to advance to specialized roles
- A supportive team environment within a growing company