What are the responsibilities and job description for the Claims Trainer position at Frontline Homeowners Insurance?
At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Trainer plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.
What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Trainer, where you can make a meaningful impact and grow your career, your next adventure starts here!
Our Claims Trainers enjoy robust benefits:
- Hybrid work schedule!
- Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
- Financial Security: 401k Retirement Plan with a generous 9% match
- Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.
What you can expect as a Claims Trainer:
- Exemplify professional and ethical behavior
- Identify training needs for the Claims Department and recommend solutions
- Create, develop and deliver training utilizing various written and verbal methods and materials including but not limited to presentations, video job aids, PowerPoints, Workflows, coaching, mentoring and other educational materials
- Create and maintain letters, forms and templates as needed
- Promote consistency of claim handling
- Recommend processes for greater efficiency and improved claim handling
- Collaborate with other members of the Claims Department and other departments in the organization
- Timely completion of assigned tasks and projects
- Maintain knowledge and compliance of company procedures, claim related statutes and insurance regulations and other legal requirements
- Assist with Quality Assurance file audits if needed
- High level of customer service for internal and external clients/partners
- Contribute to the goals and objectives of the Team and the organization
What we are looking for as a Claims Trainer:
- Bachelor’s degree in related field
- Minimum of 7 years of property insurance claims experience required; field claim handling and/or claims training experience preferred
- Florida 6-20/7-20 Adjuster License required; with ability to obtain adjuster license in Alabama, Georgia, North Carolina, South Carolina, Virginia, and other states within 90 days of hire
- Strong knowledge of Xactimate, Xact/Analysis, XactContents, Adobe, and Microsoft programs; prior knowledge of GuideWire a plus
Why work for Frontline Insurance?
At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.
Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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