Patient Experience Coordinator

Patient Experience Coordinator (Front Desk – Growth Role)

Frisco Spinal Rehab – Frisco, TX

About Us

Frisco Spinal Rehab is a fast-growing spine and rehab clinic specializing in advanced, non-surgical treatment for back pain, disc injuries, and sciatica.

We pride ourselves on delivering a high-end patient experience while helping people avoid surgery and get their lives back.

We are building a strong front desk team and are looking for the right person to support our lead coordinator and help elevate the entire patient experience.

Important: This Is NOT a Typical Front Desk Job

You are not just answering phones.

You will play a key role in:

• Keeping the clinic running smoothly
• Supporting patient flow and scheduling
• Helping patients feel cared for from day one
• Following up with patients and keeping them engaged in care

You will work alongside a high-performing team member and help make the entire system more efficient.

What You’ll Be Doing

• Greet patients and create a welcoming, positive environment
• Manage scheduling and optimize the daily flow of the clinic
• Confirm appointments and reduce no-shows
• Follow up with leads and inactive patients (calls/texts)
• Assist with patient check-in/check-out and basic financial transactions
• Help generate Google reviews and patient referrals
• Keep the front desk organized and running efficiently

Who This Role Is Perfect For

Someone who is:

• Friendly, warm, and great with people
• Highly organized and detail-oriented
• Reliable and consistent
• A strong communicator (phone, text, in-person)
• Coachable and eager to grow
• A team player who takes pride in helping others succeed

Great Backgrounds for This Role

• Physical therapy or chiropractic front desk
• Dental front office or assistant
• Medical office receptionist
• Hospitality / concierge / customer service
• Stay-at-home parent returning to the workforce

Compensation

• Base: ~$16–$20/hour (depending on experience)
• Bonuses Available:
• Per Google review collected
• Monthly team performance bonus

Typical total compensation: $35K–$50K/year depending on hours and performance

Schedule

• Part-time or Full-time available
• Consistent weekday schedule
• Opportunity to grow into a larger role over time

What Makes This a Great Opportunity

• Positive, team-focused work environment
• Clear expectations and structured systems
• Opportunity to grow within a fast-growing clinic
• Work that genuinely helps people feel better and improve their lives

To Apply

Please submit your resume and include a short note answering:

“What makes a great patient experience in a healthcare office?”

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person