What are the responsibilities and job description for the Industrial Engineer I – Continuous Improvement & Control Tower position at FreshDirect?
Brief Description
About FreshDirect
At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s home – faster, fresher, and smarter than anyone else.
We are not just a food company – we are a technology powered, customer obsessed team building the most innovative end to end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ door at peak freshness. It’s grocery shopping reimagined and we are just getting started.
If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build future of food with us.
The Role
Join FreshDirect as an Industrial Engineer I – Continuous Improvement & Control Tower and put your problem-solving skills to work where it counts. You’ll optimize the heartbeat of our plant operations, leading to data-driven improvements that boost speed, quality, and customer satisfaction. If you’re excited by fast-paced challenges and want to make a visible impact every day, this is the role for you.
What You’ll Do
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.
About FreshDirect
At FreshDirect, we are reinventing the grocery experience. Since day one, our mission has been simple: bring the best, freshest food directly from the farm to people’s home – faster, fresher, and smarter than anyone else.
We are not just a food company – we are a technology powered, customer obsessed team building the most innovative end to end food supply chain in the industry. From proprietary routing systems to our state-of-the-art fulfillment center, every part of our business is designed to deliver unmatched quality, convenience and care.
We partner directly with farmers, fishermen, and artisans to source the highest quality ingredients, then use smart data, automation, and logistics to get them to our customers’ door at peak freshness. It’s grocery shopping reimagined and we are just getting started.
If you are passionate about innovation, care about what people eat, and want to be part of a team doing what no one else is doing, come build future of food with us.
The Role
Join FreshDirect as an Industrial Engineer I – Continuous Improvement & Control Tower and put your problem-solving skills to work where it counts. You’ll optimize the heartbeat of our plant operations, leading to data-driven improvements that boost speed, quality, and customer satisfaction. If you’re excited by fast-paced challenges and want to make a visible impact every day, this is the role for you.
What You’ll Do
- Subject Matter Expert on the Control Tower
- Work with Control Tower team on both shifts to manage and improve Control Tower processes
- Ensure compliance to Control Tower SOPs
- Support any projects that require changes in Control Tower processes
- Create and conduct training required for any new Control Tower functions
- Identify and execute process improvements in Control Tower processes
- Work with ERP to resolve any concerns related to the Control Tower
- Be the operations representative for system change management
- Weekly downtime coordination
- Oversee all Control Tower training
- Support running the Control Tower during critical times of the year
- Identify opportunities for improvement in the plant operations and execute related projects
- Design solutions for business needs related to capacity, productivity, quality, and service
- Collect and analyze data to quantify and validate process improvements
- Manage projects from start to finish, including cost justification, project planning, execution, training, and go-live support
- Work with plant operations, maintenance, engineering, and ERP teams, and with external vendors as needed, for project execution
- Provide plant operations support as needed
- Support plant and transport project improvement initiatives.
- Lead and drive the change process.
- Utilize data analytics and modeling techniques to identify opportunities for process optimization and cost reduction within the function.
- Flexible schedule and availability during critical times and peaks of the year including project roll out periods.
- Bachelor’s degree in industrial engineering or related field (master’s preferred).
- 2 years of experience in operations, logistics, warehousing, or manufacturing.
- 2 years of data analysis experience, including SQL proficiency.
- Strong ability to collaborate across functions and lead individuals outside of direct reporting lines.
- Skilled at juggling multiple projects across different channels simultaneously.
- Excellent communication skills—able to adapt for executives, managers, and frontline employees alike.
- Comfortable in a fast-paced, dynamic environment with tight deadlines.
- Experience in a unionized setting and with automated systems is a plus.
- Hands-on knowledge of WMS and SAP preferred.
- Compensation: $72,625 - $85,441 (depending on experience and qualifications).
- Time to Recharge: Enjoy generous Paid Time Off, Safe & Sick Leave, and Paid Holidays so you can rest, reset, and spend time on what matters most.
- Comprehensive Health Coverage: We’ve got you covered with medical, vision, dental, and voluntary disability benefits designed to support you and your family’s well-being.
- Future-Ready Finances: Build your future with our 401(k) plan employer match and gain peace of mind with life insurance benefits.
- Workplace You’ll Love: Our modern Bronx campus features a state-of-the-art facility, a full gym, an inviting cafeteria, and an employee market. We also provide free parking and a shuttle service from nearby MTA stations for an easy commute.
- Growth & Development: Your career growth matters to us. We offer leadership development programs, plus exclusive tuition discounts through our partnerships with local colleges.
- Exclusive Perks: Get a 20% employee discount on FreshDirect online orders and our wine store. Shop amazing deals at our on-site employee market and join fun engagement events and vendor spotlights where you can sample the very best of what we offer.
We embrace an in-office culture, composed of individuals who thrive on the collaboration and energy that comes from working together in a shared space. We are looking for people who excel in this environment, where physical presence enhances connections and engagement. At FreshDirect, we've created an environment that thrives on teamwork, where associates can innovate, grow, and have successful careers. Many of our leaders have successfully come up through our ranks. Because of our team's extraordinary efforts, we are a leading innovator in the e-commerce and grocery industries.
Equal Opportunity
We are proud to be an equal opportunity employer. Fresh Direct, LLC and its affiliates do not discriminate against applicants or employees because of their race, color, citizenship status, national origin, ancestry, gender, disability, sexual orientation, age, religion, creed, marital status, veteran status, domestic violence victim status, political affiliation, or any other factor protected by federal, state, or local law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by the Team member(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization.
Salary : $72,625 - $85,441