What are the responsibilities and job description for the Customs Brokerage Supervisor position at Freight Appointments?
Position Overview
We are searching on behalf of a well-established freight forwarder for an experienced Customs Supervisor to lead and manage a team of 12 customs professionals in their Romulus, Michigan office. This role is responsible for overseeing daily brokerage operations, ensuring regulatory compliance, and driving team performance in a fast-paced environment.
A Licensed Customs Broker (LCB) is strongly preferred; however, candidates with a Certified Customs Specialist (CCS) designation and strong supervisory experience will be considered.
Key Responsibilities
- Supervise and mentor a team of 12 customs entry writers and specialists
- Oversee the timely and accurate submission of import entries to U.S. Customs and Border Protection (CBP)
- Ensure compliance with all applicable import regulations, including classification, valuation, and admissibility
- Act as the primary escalation point for complex customs issues and CBP inquiries
- Review entries for accuracy, including HTS classification, PGA requirements, and duty calculations
- Maintain and improve standard operating procedures (SOPs)
- Monitor team KPIs, productivity, and service levels
- Provide training and development to staff, including regulatory updates
- Collaborate with operations, customer service, and compliance teams
- Support audits, internal reviews, and post-entry activities
Qualifications
- Licensed Customs Broker (LCB) preferred
- Certified Customs Specialist (CCS) required
- 5 years of U.S. customs brokerage experience
- 2 years of supervisory or team lead experience
- Strong knowledge of CBP regulations, HTS classification, and PGA requirements
- Experience in a freight forwarding or 3PL environment
- Proven leadership, communication, and problem-solving skills
- Ability to manage multiple priorities in a deadline-driven environment
Preferred Skills
- Experience with ABI systems (e.g., CargoWise, Descartes, or similar)
- Knowledge of duty drawback, FTZs, or other trade programs
- Process improvement or operational efficiency experience
What They Offer
- Competitive salary and performance-based bonus
- Comprehensive benefits package (medical, dental, vision)
- 401(k) with company match
- Career growth opportunities within a stable, growing organization
Salary : $80,000 - $90,000