What are the responsibilities and job description for the Air & Ocean Import coordinator position at Freight Appointments?
Ocean Import Coordinator
Location: West Loop, Chicago, IL
Company: Freight Appointments
Industry: Freight Forwarding / International Logistics
About the Company
Freight Appointments is partnering with a well-established international freight forwarding company located in Chicago's West Loop to identify an experienced Ocean Import Coordinator. This is an excellent opportunity to join a growing logistics organization that values operational excellence, customer service, and long-term career development.
Position Overview
The Ocean Import Coordinator will be responsible for managing end-to-end ocean import shipments from origin through final delivery, ensuring compliance, accuracy, and exceptional customer service.
Key Responsibilities
- Manage full-cycle ocean import shipments from booking through final delivery
- Coordinate with overseas agents, steamship lines, CFS stations, truckers, warehouses, and customs brokers
- Prepare and process import documentation, including ISF filings, Arrival Notices, Delivery Orders, and related shipment documents
- Track shipment milestones and proactively communicate updates to customers
- Ensure timely cargo release, customs clearance, and final delivery coordination
- Review and process vendor invoices, customer billing, and file profitability
- Maintain strong communication with customers, carriers, and internal departments
- Ensure compliance with U.S. Customs regulations and company standard operating procedures
- Resolve shipment delays, discrepancies, and claims in a timely manner
Requirements
- 2 years of ocean import experience within a freight forwarding environment
- Strong knowledge of ocean import documentation and U.S. Customs regulations
- Experience working with steamship lines, CFS facilities, trucking companies, and customs brokers
- Proficiency in CargoWise or similar freight forwarding software preferred
- Strong organizational, multitasking, and problem-solving abilities
- Excellent customer service and communication skills
Compensation & Benefits
- Competitive base salary commensurate with experience
- Health, dental, and vision insurance
- 401(k) with company benefits
- Paid time off and holidays
- Professional development and career growth opportunities
Salary : $55,000 - $65,000