What are the responsibilities and job description for the Customer Service Representative position at Freeman Company?
About Us
The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.
Summary
The Customer Service Representative is responsible for administrative support to the Freeman Transportation department; under direct supervision, prepares regular work assignments related to the strategy of the department or work team.
This position will support our Transportation team. It is eligible to work a hybrid schedule, generally requiring work in-office 2-3 days per week, based out of Dallas, TX.
Essential Duties & Responsibilities
- Coordinate all round trip, inbound, and outbound transportation requirements for exhibitor clients
- Utilize the current Exhibit Transportation shipment management system for all shipments and ensure that all necessary shipment documentation is properly prepared and distributed
- Effectively communicate and follow up with selective partner carriers to ensure transportation requirements are met
- Obtain most competitive freight quotes in a timely manner and communicate suggested retail pricing to account executives
- Effectively communicate shipment details with Freeman Transportation staffs, up to and including account executives, account managers, branch managers, and directors
- Responsible for communicating pertinent information to internal companies and departments to ensure seamless exhibit transportation services
- Efficiently utilize carrier software programs to monitor and manage all tendered shipments
- Manage and reconcile all carrier invoicing and billing
- Prepare monthly shipment and revenue reports
- Distribute Claims forms to customers
- Perform other duties as assigned
Education & Experience
- High School Diploma or Equivalent with relevant work experience required
- Prefer to have at least two (2) years in the transportation industry
- Prefer to be able to type 40 wpm
- Must have excellent 10-key by touch skills
- Must be proficient in Microsoft Word and Microsoft Excel
- Must be detail oriented and organized
- Good communication skills (written and verbal)
- Strong analytical and organization skills
- Excellent customer service skills
What We Offer
The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.
- Medical, Dental, Vision Insurance
- Tuition Reimbursement
- Paid Parental Leave
- Life, Accident and Disability
- Retirement with Company Match
- Paid Time Off
Diversity Commitment
At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.
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