What are the responsibilities and job description for the Part Time Customer Service Representative position at FREEDOM BANK?
SUMMARY
Customer Service Representatives respond to customer inquiries via telephone and face-to-face meetings. Participate in branch functions and community activities to promote Freedom Bank’s image and growth, ensuring a strong local presence.
ROLES AND RESPONSIBILITIES
· Customer Service- Assist customers with account inquiries, resolve problems, open accounts, cross-sell, maintenance of deposit accounts, incoming and outgoing wire transfers. Responds promptly to customer needs.
· Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.
· Cross-sell bank products and services based on customer needs in accordance with the banks ‘program standards. Open said accounts on banks’ core system.
· Perform customer requested research, including printing statements and check copies.
· Maintain the bank’s files for currency transaction reports, suspicious activity reports and general correspondence.
· Assesses the risk of all financial transactions executed.
OTHER DUTIES
This job is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
QUALIFIFCATIONS AND EDUCATION REQUIREMENTS
Associate’s degree or equivalent from two-year college or technical school; or 2 years of related experience in a financial institution. Depending on branch location, you may be required to work occasional evening and Saturday hours.
PREFERRED SKILLS
Working knowledge of COCC, Insight a plus.
COMPENSATION
The salary range is commensurate with experience, credentials or expertise.
Pay: $22.00 - $25.00 per hour
Application Question(s):
- Do you have customer service experience?
- Are you available from 10am - 2pm Monday through Friday?
Work Location: In person
Salary : $22 - $25