Accounts Receivable Team Lead

The AR Team Lead owns the analysis and resolution of complex receivable issues, with a primary focus on delinquency management, collections, account accuracy, and problem resolution.

This role is ideal for someone who enjoys digging into account details, identifying the root cause of issues, making fact-based decisions, and seeing problems through to an accurate resolution. Success requires strong analytical judgment, attention to detail, and the ability to work independently while serving as a technical resource for the AR team.

Core Responsibilities

• Own 31–90 day delinquency reporting, identifying priorities, exceptions, trends, and required action.
• Analyze customer accounts and determine the appropriate collection or resolution strategy based on account facts, payment history, and company guidelines.
• Investigate discrepancies and resolve complex account issues through completion.
• Apply customer funding accurately and troubleshoot funding-related issues.
• Review and manage Sharp credits, ensuring correct processing and account application.
• Make informed, fact-based decisions regarding held customers.
• Develop appropriate payment plans and receivable solutions for qualifying customers.
• Maintain clear, professional customer communication by phone and email when needed to resolve account issues.
• Provide internal teams with accurate information regarding customer debt, account status, and potential billing or service impacts.
• Delegate account maintenance activities and provide technical guidance on credits, debits, account clean-up, and escalated issues.
• Identify opportunities to improve AR processes, accuracy, and consistency.

What Will Make You Successful

• You enjoy analyzing information and solving problems rather than simply processing transactions.
• You naturally dig into details and want to understand the why behind an account issue.
• You value accuracy, facts, and getting to the correct answer.
• You can independently evaluate a problem and determine the appropriate next step.
• You are comfortable making decisions based on data, account history, and established guidelines.
• You follow issues through to completion and take ownership of the outcome.
• You communicate directly, clearly, and professionally.
• You can become a trusted technical resource for others on the team.

Preferred Qualifications

• Experience in Accounts Receivable, collections, billing, or customer account management.
• Experience analyzing delinquency reports and resolving complex account issues.
• Strong Excel, reporting, and account reconciliation skills.
• Experience providing team and technical guidance, delegating work, or supporting issue escalation.

Pay: $27.50 - $29.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• If selected to move forward in our hiring process, what email address should we use to send you a brief Culture Index survey?

Experience:

• Accounts receivable: 2 years (Preferred)
• Microsoft Excel: 2 years (Preferred)

Ability to Commute:

• Reading, PA 19611 (Required)

Work Location: In person

Salary : $28 - $29