Senior Support Specialist

Senior Support Engineer | Up to $100,000 Bonus | Hybrid

What's in It for You

• Join a well-established organisation with a strong technology investment strategy.
• Work in a highly visible senior support position with opportunities to mentor junior team members and influence IT operations.
• Comprehensive benefits package.
• Exposure to modern workplace technologies, including Microsoft 365, Azure, Intune, endpoint security platforms, and cloud services.
• Collaborative team environment with opportunities for professional growth and development.

What You'll Do

• Act as the escalation point for complex technical issues across desktop, endpoint, collaboration, identity, and infrastructure technologies.
• Provide hands on support for laptops, desktops, mobile devices, printers, conferencing solutions, and workplace technology platforms.
• Manage user accounts, permissions, and access requests within enterprise environments.
• Support and maintain Microsoft 365 technologies including Teams, Outlook, OneDrive, and SharePoint.
• Administer and troubleshoot Active Directory, Entra ID, Intune, and endpoint management solutions.
• Support remote and hybrid employees while ensuring a high level of customer service.
• Monitor endpoint health, compliance, and security across the organisation.
• Troubleshoot networking issues including DNS, DHCP, VPN, wireless connectivity, and related services.
• Assist with technology deployments, upgrades, migrations, and operational improvement initiatives.
• Create and maintain technical documentation, knowledge base articles, and support procedures.
• Mentor junior support engineers and contribute to team development.
• Participate in an on call support rotation and assist with critical incidents when required.

What You Bring

• 5 years of experience in enterprise IT support, service desk, desktop engineering, or end user support environments.
• Strong experience supporting Microsoft Windows and Microsoft 365 technologies.
• Hands on experience with Intune, Autopilot, Active Directory, and Entra ID.
• Knowledge of enterprise security technologies, endpoint protection, and device compliance practices.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, LAN, and wireless technologies.
• Experience supporting iOS and Android devices within managed enterprise environments.
• Familiarity with cloud technologies, particularly Microsoft Azure.
• Experience working with ITSM and ticketing platforms.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to support both technical and non-technical users.
• Proven ability to work independently, prioritise effectively, and take ownership of issues through to resolution.
• Previous experience mentoring colleagues or acting as a senior escalation resource is highly desirable.

Interested?

Apply now or send your updated resume to j.johnson-marjanovic@franklinfitch.com