What are the responsibilities and job description for the Senior Desktop Support Engineer position at Franklin Fitch?
Senior Desktop Support Engineer | Financial Services Boston, MA (Hybrid) Z $120K Bonus
A global investment firm is seeking a Desktop Engineer to join its Boston-based infrastructure team. This is a hands-on role supporting approximately 350 users across international offices, offering exposure to a wide range of technologies and direct engagement with business stakeholders.
Key Responsibilities:
- Provide end-to-end technical support (Tier 1–3) across desktop, application, and infrastructure environments
- Troubleshoot hardware and software issues; own service tickets through resolution
- Support and maintain Windows 11, Active Directory, SCCM, Citrix, and Azure environments
- Build and image laptops; contribute to automation and process improvement
- Participate in a light on-call rotation (1 in 5 weeks) with global support coverage
Candidate Profile:
- 4–5 years of hands-on desktop support experience
- Strong communication and customer service skills; technical aptitude is important, but people skills are essential
- Experience in financial services or professional services environments preferred
- Familiarity with Microsoft technologies; scripting and cloud certifications are a plus
- Comfortable working an 8am–4pm shift, three days per week on-site in downtown Boston
Why Apply:
- Small, collaborative team with direct access to leadership
- Culture of flexibility, training, and internal growth
- Competitive compensation: $120K base 20% annual bonus target
- Strong benefits and a supportive, people-first culture
Interviews begin shortly. If you're looking for a role where you can grow, be trusted, and make an impact, this could be the right fit. Reach out to learn more.
Salary : $120,000