What are the responsibilities and job description for the Account Management/Program Coordinator position at Franklin Electric?
Department: Customer Relations
Location: US - Indiana - Fort Wayne
We’re looking for an Account Management/Program Coordinator to champion customer needs while coordinating strategic programs that enhance value, streamline processes, and strengthen our market impact.
Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
Account Management Specialist Responsibilities:
- Build and maintain strong customer relationships by understanding their goals and providing proactive support.
- Anticipate customer needs, identify opportunities or issues, and recommend solutions that drive growth and satisfaction.
- Act as the voice of the customer, partnering with marketing, product, sales, and other teams to improve the customer experience.
- Leverage customer insights and benchmark data to identify upsell opportunities and optimize product usage.
- Engage in customer visits, events, or trade shows as needed to strengthen partnerships.
- Lead the planning, execution, and compliance of assigned programs, including managing timelines, deliverables, and program documentation.
- Serve as the primary point of contact for program details, inquiries, and issue resolution across cross-functional teams.
- Process orders and ensure alignment with program requirements and customer expectations.
- Track program performance and provide updates or reporting to stakeholders.
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
- Hard-working winners - Confident, competitive, and results-oriented professionals who create a track record of success.
- Dedicated achievers - People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
- Effective communicators - People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.
- Collaborative partner - People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
- Bachelor’s degree (preferred)
- Three to five years of relevant experience or training in customer service, customer experience, customer success, or a related field (required)
Company Values & Benefits
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
- Hybrid remote work arrangements
- Generous paid time off & holidays
- Paid parental leave & on-site motherhood rooms
- On site café & complimentary beverage stations
- Indoor fitness facility & outdoor walking paths
- 401(k) with matching & service contributions
- Health, dental, vision, life insurance
- Short & long-term disability
- Fertility & adoption support
- Undergraduate & graduate tuition reimbursement
- Professional development assistance
- Health & wellness programs