What are the responsibilities and job description for the Park Manager position at Frankie's Fun Park of Charleston?
Job description:
Park Manager
Frankie’s Fun Park – Charleston, SC
Full-Time | Leadership Role | Weekend Availability Required
Frankie’s of Charleston is hiring Park Managers to help lead daily operations at our high-volume Family Entertainment Center. Frankie's of Charleston is the first Frankie's location and opened in 1990. This location is undergoing a complete $30 Million renovation and will reopen in the summer of 2026. This leadership role is ideal for candidates with customer service management, hospitality management, and/or operations leadership experience who thrive in fast-paced environments and enjoy working in a positive, team-oriented environment.
The Park Manager plays a key role in Park operations, team leadership, guest experience, and safety standards, while supporting the General Manager in ensuring the Park operates safely, efficiently, and professionally.
This role requires open availability, including evenings and weekends, as weekends are our busiest operating periods.
Key Responsibilities
- Assist the General Manager with daily operations and park management
- Help lead and support a team of 100 employees in a fast-paced entertainment environment
- Train, coach, and develop staff to ensure strong performance and customer service standards
- Deliver and reinforce an exceptional guest experience in person, by phone, and through email communication
- Provide active leadership in the Park to create a positive, friendly environment for our team members and our Park guests.
- Work closely with the maintenance team to ensure all attractions and facilities meet safety standards
- Assist employees with daily operational tasks and guest service needs
- Support opening and closing procedures, including:
- Cash handling and bank deposits
- Employee scheduling and shift coverage
- Reconciling daily sales reports
- Guest relations and issue resolution
- Employee relations and team leadership
- Facility inspections and safety checks
- Maintaining park cleanliness and presentation
- Implementing training programs and operational procedures
- Communicate positively with team members and Park guests.
Schedule & Availability
- Full-Time Position
- Open availability required
- Must be able to work some evenings and most weekends
- Weekend availability is essential due to peak guest volume
- One full weekend off per month provided
Qualifications
- 1–3 years of customer service management, hospitality management, and/or operations leadership experience preferred
- College degree preferred
- Strong leadership and team management skills
- Excellent communication and problem-solving abilities
- Ability to manage multiple priorities in a fast-paced environment
- Experience supervising large teams is a plus
Compensation
- Competitive pay based on experience
Benefits:
- 401(k) with a 6% match
- Flexible schedule
- Health insurance
- Paid vacations
- Opportunity for advancement in our soon to be six locations.
Work Location: In person
Pay: $60,000.00 - $80,000.00 per year
Work Location: In person
Salary : $60,000 - $80,000