What are the responsibilities and job description for the Manager position at Frankie's Fun Park of Charleston?
The role of Assistant Manager at Frankie's Fun Park is that of an active leader. Every effort must be made to operate a safe and professional Family Entertainment Center. Key responsibilities and requirements will include, but are not limited to, the following:
Reports directly to General Manager
Assists in overseeing a team of 100 employees.
Responsible for employee development including: training employees; planning, assigning, and directing work.
Ensuring an exceptional guest experience for all guest interactions in person, on the phone, and via email.
Engage in active listening in order to build relationships to understand individual and team goals, needs and interests. Take the steps to assist the team in the attainment of these goals.
Works with the maintenance department to ensure that the safety of our team members and guests remains our number one priority.
Assist employees with daily tasks as needed.
Opening, Closing, and Daily operations of the store: cash bank deposits, managing an employee schedule, reconciling sales, guest relations, employee relations, inspections, overall cleanliness and appearance of the store, implementing training programs and procedures.
Effectively communicates with all levels of the organization.
Required Experience: Customer Service Management 1 - 3 years
Benefits: Eligible employees may be able to participate in health and welfare benefits that include:
- Medical
- Dental
- Life
- Vision
- Short Term Disability
- 401K Plan