Automotive Service Consultant/Advisor

Great Opportunity!

Automotive Service Advisor/Consultant employment opportunity with Frank Motors (Toyota, Subaru, and Hyundai) located in National City, California. 

Become part of a strong service team at one of San Diego’s largest and most respected group of dealerships, which includes Frank Toyota, Frank Subaru, and Frank Hyundai.  This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base.  We are looking for experienced service advisors/consultants who are enthusiastic, honest, hard-working, organized, committed to great customer service, and want to be a top earner in their field. Our Service Advisors annual gross wages commonly range between $85,000 and $120,000 and if you have the skills, you could earn even more.

Company and Service Department Overview:

Frank Motors, which includes Frank Toyota, Frank Subaru, and Frank Hyundai is a family owned and operated group of dealerships in National City, California.  Located less than 20 minutes from most areas of San Diego, Frank Motors has been in the automotive business since 1965.  Frank Motors is highly respected in the automotive industry and the ownership is involved in improving the industry both on a local and statewide level. Frank dealerships have won the JD Powers Excellence award recently and have received the highest accolades from the manufacturers. Frank Motors believes in helping the local communities and is involved in many charitable organizations, including Big Brother, Big Sister, Humble, and the Rady’s Children’s Hospital. With three great carlines, a large, loyal customer base, and great employees, Frank Motors continues to outpace the local competition.  Frank Motors has a Service Development Center (SDC) dedicated to setting and reminding customers of their service appointments.  They receive incoming service calls, make outgoing calls for recalls, postponed services, and missed appointments, as well as contacting customers who have not been in in some time.  We have extremely knowledgeable technicians, many of whom are master level technicians, who are highly productive and use to working in a fast-paced, customer friendly environment.  We have ongoing training for our staff, including technician and service advisor/consultant training from the manufacturer, new product on-line training, and job specific skills training by our in-house trainer.  Our service and parts areas run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been with the company for twenty years or more.       

Some of What You’ll do:

• Greet customers and create a welcoming and friendly environment
• Perform a walk around of the customer’s vehicle with the customer
• Update Customer Information
• Work with the customer to evaluate their service needs, review past service history, and make recommendations for repairs
• Check for open Recalls
• Instill confidence in the customer by completing accurate estimates for parts and labor
• Partner with service technicians to ensure work is completed and done on time
• Build trust in customers by checking up on repairs, explaining completed work, and ensuring customer satisfaction
• Continue to develop your skills through training and experience and take your career to new heights!

What we are looking for:

• Minimum of a high school diploma or equivalent
• Valid driver's license
• At least two years of service advising experience
• Excellent communication skills, both written and verbally
• Outstanding customer service skills
• Proficient Computer Skills
• Professional work ethic and high integrity
• Ability to work as a team and/or independently
• Strong problem solving and follow up skills

Frank Motors Benefits:

• Full Benefits 1st of the month after 60 days of employment including Health, Vision, & Dental Insurance
• 401k plan
• Paid vacation
• Paid manufacturer product training
• Employee Assistance Program
• Advancement opportunities
• Custom tailored onboarding training programs

At Frank Motors, we believe that a diverse workforce is a strength to be celebrated. We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, color, religion, disability, sexual orientation and beliefs.

Job Type: Full-time

Supplemental pay types:

• Commission pay 

Education:

• High school or equivalent (Preferred)

Experience:

• Automotive Service Advisor/Consultant: 2 years (Preferred)

License/Certification:

• Driver's License

Salary : $85,000 - $120,000