What are the responsibilities and job description for the Fine Jewelry Chat Concierge position at Frank Darling - We're Hiring!?
Job Description
Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.
We’re looking for a Fine Jewelry Chat Concierge to join our team on-site. You’ll work closely with clients, answering their most pertinent questions, and sorting them through proper channels to get them their answers fast and with accuracy.
Key Duties and Responsibilities:
Frank Darling is a female-founded fine jewelry brand making custom engagement rings feel exciting, personal, and refreshingly human. Known for our modern design and sustainability-minded approach, we’ve been featured in Vogue, WSJ, Bloomberg, Glossy, and more.
We’re looking for a Fine Jewelry Chat Concierge to join our team on-site. You’ll work closely with clients, answering their most pertinent questions, and sorting them through proper channels to get them their answers fast and with accuracy.
Key Duties and Responsibilities:
- Respond quickly to inbound phone calls, chats, and emails.
- Manage the general inbox
- Reassigning conversations to the proper Teams
- Notifying relevant teams on aging conversations
- Assisting teams on aging conversations
- Transfer calls as needed to proper departments
- Work alongside the sales team to ensure proper handoff
- Advise clients on general diamond and setting questions
- Advise clients on the differences between lab-grown diamonds, natural diamonds, and Moissanite
- Advise clients on all aspects of ring selection, from prong thickness to band thickness, setting style, and wedding band selection
- Assisting customers with general requests, including, but not limited to; rescheduling, diamond flight feedback, scheduling new appointments, relaying customer messages, coordinating in-store pick-ups and drop-offs
- Empower clients to feel confident in their once-in-a-lifetime purchase
- Strong knowledge of fine jewelry styles and trends
- A keen eye for detail and a high level of empathy and professionalism
- Ability to work proactively and think creatively to solve problems as they arise.
- Organized and comfortable multitasking and juggling many client requests at once
- Able to learn new computer programs efficiently and effectively
- 1 years of sales experience in jewelry, bridal, or luxury sales
- Extremely detail-oriented
- Able to juggle multiple tasks with high prioritization skills
- Excellent communication skills
- Jewelry fabrication or design experience is a plus, but not required
- Full-time on-site role located in Tribeca NYC
- Office hours are 10AM to 6PM
- Available schedules: Thursday - Monday
- Salary: 65k Annual
- Equity Compensation. Every Frank Darling team member receives a stock option package to share in the upside of the company's success.
- Insurance. Medical and dental insurance kicks in on the first day of your first full month!
- 401k. Optional 401k program.
- Paid Time Off. A flexible, unlimited paid time off policy enables motivated goal-oriented team members to recharge
- Pre-Tax Commuter Benefits.
- Employee Discounts. A generous discount program for you, your friends, and your family to make it easy to wear and gift Frank Darling.