What are the responsibilities and job description for the Night Auditor position at Franchise Location?
Additional Information: This hotel is owned and operated by an independent franchisee, Yogi-Mahesh Corporation. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
A hotel night auditor manages overnight front desk operations while auditing and balancing the day's financial records.
- Reconcile transactions: Balance daily revenue from rooms, food and beverage, parking, and other departments.
- Audit guest ledgers: Check room charges, taxes, and payments to verify all accounts are accurate.
- Run end-of-day reports: Execute software closings in the Property Management System (PMS) to transition the hotel into a new business day.
- Prepare management summaries: Compile and print daily occupancy statistics, revenue totals, and audit reports for department heads.
- Handle check-ins and check-outs: Greet late-arriving guests, process walk-ins, and manage early morning departures.
- Manage communications: Answer phone lines, take reservations, and schedule morning wake-up calls.
- Resolve complaints: Address guest issues, billing questions, or room requests during the overnight hours.
- Monitor property security: Keep watch over entrances, verify safety protocols, and act as the primary emergency contact.
- Coordinate with departments: Check vacant rooms, monitor early breakfast setup, and log maintenance needs for the morning shift
- Performs all other duties as may be assigned by management
Qualifications:
- Customer Service - Manages difficult or emotional client and employee situations; Responds promptly to client and employee needs; Solicits client feedback to improve service; Responds to requests for service and assistance; Meets commitments
- Oral communication - speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure
Marriott Discounted Hotel Stays, Time and half pay on some holidays.
This company is an equal opportunity employer.
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